Customer Service Representative

Job Description

Job Description

At Lakeland Industries, our number one priority is creating protective garments that protect people from fire, hazardous chemicals, and diseases, throughout the world. We design and manufacture a wide variety of technologically advanced protective clothing for workers in a number of industries in which hazardous materials must be handled. Lakeland Industries' products have established and maintained a global reputation for overall quality and are recognized as the field's gold standard.

Come join our Customer Service Team that cares passionately about our customers. The ideal candidate is detail oriented, energetic and loves communicating with customers. This position is focused on solving customer issues as well as the primary representative involved in return goods authorization, product warranties and samples.

Lakeland offers the comprehensive benefits you expect from an industry leader, including:

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Short-Term Disability, Long-Term Disability, & Life Insurance available
• Paid vacation and holiday

Responsibilities in the following:

• Communicate with customers in a timely, helpful, and professional manner
• Act as liaison between Customers and other Lakeland departments (Sales, Marketing, Accounting, Supply Chain, Manufacturing, and others as needed)
• Act as an advocate for the customer to resolve an issue with a customer’s order or product.
• Correct and timely entry of orders and samples as needed for the customer.
• As needed, support other customer administrative activities including RGAs, product samples, customer onboarding, credit requests, etc.
• Be knowledgeable of technical/performance aspects of Lakeland and competitors' products
• Build relationships with distributors while educating them on Lakeland products with each interaction.
• Track order-related information for auditing and reporting purposes
• Maintain and update customer information with each interaction

Qualifications

• At least 2 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• US work authorization required
• Bachelor's Degree is preferred
• 2+ years of Customer Service experience in a manufacturing environment is preferred
• Experience using salesforce.com is preferred

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