Resident Technical Consultant

Job Title: Resident Technical Consultant

Location: Birmingham, AL (remote/on client site)

Position Summary

The Resident Technical Consultant role focuses on activities such as evaluating, installing, unit testing, trouble-shooting and supporting software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios, associated with NCR Atleos’ financial software for ATMs and cash recyclers.

Upon achieving a fundamental knowledge of NCR Atleos’ software solutions, candidates will specialize into areas focusing on multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance (supervisor) operations, and message formats. Focus on specializations will rotate periodically to create a well-rounded perspective and a deeper set of capabilities.

Candidates must work to anticipate internal and external client needs and have an overriding commitment to client satisfaction. Also, incumbents must be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

Installation, Troubleshooting, and/or Development skills and capabilities are a plus; however, this role is not a full-time development role. Some shift work may be required.

Key Areas of Responsibility:

Analyze, Install, Configure, Troubleshoot:

• Perform functional analysis of requirements to determine the effort required to implement software in customers’ environments.
• Configure base software in customer’s environments.
• Conducting unit tests, tracking problems, and implementing changes to ensure adherence to the test plan and functional requirements.
• Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools.
• Establish acceptance criteria and quality goals.
• Provides estimates, goals, standards, constraints, and dependencies as input to the SOW and the software development plan.

Perform QA in the end-to-end testing process for software under your stewardship:

• Lead analysis and resolution of software issues reported during testing.

Acceptance/Certification & Pilot Support:

• Preparation of software for distribution to customers or networks.
• Ensure installability through software distribution, full bare-metal installation, local updates.
• Support field organization as required during lab installations, certifications, training.
• Lead analysis and resolve software issues found during customer acceptance testing.

Production Support:

• Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.

Basic Requirements:

• Bachelor’s degree or equivalent accreditation in computer sciences, information systems or other technical discipline.
• Technical project leadership experience organizing project resources.
• Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures.
• Experience creating and leading group presentations, hosting web seminars, and public speaking.

Preferred Requirements:

• Experience working in the ATM or kiosk self-service industry.
• Knowledge of programming and/or direct experience in developing client applications, identifying software problems, and debugging.
• Ideally experience in VB or VB.NET, C++, and C# is useful.
• Client application development experience as opposed to database application development experience is desired.
• Financial institution or network switch ATM operational experience.
• Knowledge and experience working with the CEN XFS ATM software specification.
• Knowledge and experience working with NDC and 912 message formats.
• Experience working with proprietary message formats.
• Experience building or integrating WebServices applications (WebSphere or IIS).
• Experience working with internal tools including PSA, Confluence, and QuickBase.
• Experience working with any source control package, including JIRA, Subversion.
• Working knowledge of Agile SDLC.

NCR Atleos expands self-service financial access. Our innovative solutions enable financial institutions and retailers to shift more transactions to self-service and leverage our own independent ATM network—the largest in the world. ‍ Through our digital-first tech, always-on services and operational scale we optimize the branch, improve efficiency and maximize access and availability. We create exceptional banking experiences and convenient access for consumers. And your staff? They'll have it easier, too. ‍ Our expertise, operational scale and always-on services ensure you have everything you need for a comprehensive self-service channel.