Operations Coordinator

Gray’s Tree Service is a trusted leader in the tree care industry, proudly serving it’s community for over 25 years. Renowned for professionalism, reliability, and commitment to high-quality service, Gray’s Tree Service values strong relationships with it’s team members and customers. The Operations Coordinator plays a key role in ensuring the smooth operation of daily business activities, with a focus on scheduling, customer communication, and resource coordination and logistics. This is an excellent opportunity to join a supportive, team-oriented environment with opportunities for growth and development.

Responsibilities

• Coordinate and manage daily work schedules for our tree care crews.
• Act as the primary point of contact for our customers, providing updates, responding to inquiries, and explaining schedule plans.
• Collaborate with field supervisors and tree crews to ensure accurate communication of job details and resource availability.
• Track job progress and crew performance, generating reports to support business goals and enhancing customer satisfaction.
• Manage the allocation and scheduling of equipment, personnel, and materials.
• Adjust schedules and dispatch in real-time to accommodate weather delays or operational changes.

Qualifications

• Strong phone and email communication and customer service skills.
• Excellent organizational and multi-tasking abilities.
• Proven problem-solving skills and adaptability in a fast-paced environment.
• Experience working with CRM systems (preferred).
• Familiarity with Microsoft 365 or Google Business Suite is a plus.
• Tree care services or the green industry is a plus.

Benefits

Employees who work 30+ hours per week are considered full-time and become eligible for our benefits after just 30 days of employment.

• Competitive pay with opportunities for 40+ hours per week
• Paid time off (PTO) and holidays for work-life balance
• Overtime opportunities during storm cleanup and peak seasons
• Long-term disability insurance (employer paid)
• Short-term disability insurance (employer paid)
• Basic life & AD&D insurance (employer paid)
• 401(k) retirement plan with up to 4% company match to help you save for the future
• Flexible Insurances Options: Employees can choose the health, dental, and vision plans that best fit their needs and budget, giving control over premiums and out-of-pocket costs.

Health Insurance (Cigna Plans): Employees can choose the plan that works best for them and their families:

• Cigna OAP (Open Access Plus) – broad provider access
• Cigna OAP IN – in-network focused, lower out-of-pocket costs
• Cigna HDHP (High-Deductible Health Plan) – lower premiums with HSA compatibility

Dental Insurance (Cigna Plans): Flexible options to fit coverage needs and budget:

• 2025 Cigna Dental PPO Low Plan – basic coverage at a lower premium
• 2025 Cigna Dental PPO High Plan – enhanced coverage with higher benefits

Vision Insurance (Cigna Plan):

• 2025 Cigna Vision Plan – comprehensive coverage for exams, lenses, and frames

Additional Optional Benefits

• The option of a Health Savings Account (HSA) with $250 employer contribution if on a High-Deductible Health Plan, or a Flexible Spending Account (FSA) for health, dental/vision, and dependent care.
• Pre-tax commuter benefits (parking, transit, vanpool)
• Legal assistance plan
• Supplemental coverage options: critical illness, accident, and hospital indemnity insurance