Sales Manager - Steel Industry (Refractories)

Job Description

Job Description

Sales Manager – Steel Industry (Refractories)

Location: Tuscaloosa/Birmingham, AL

Join a Specialized Leader in the Steel Industry

TYK America, Inc. is a manufacturer of high-performance refractory products used in steelmaking operations across North America.

Position Summary

The Sales Manager is responsible for managing and growing TYK America’s customer relationships throughout assigned territories and market segments. This position oversees key client accounts, develops new business opportunities, and serves as the primary liaison between customers and internal teams to ensure exceptional service, profitable growth, and long-term customer satisfaction.

The Sales Manager will work closely with customers in the steel, non-ferrous metals, foundry, and specialty ceramics industries to identify refractory product needs, provide solutions, and expand TYK America’s market presence.

Essential Responsibilities

• Manage and maintain relationships with existing customer accounts.
• Conduct regular customer visits to assess needs, review performance, and identify opportunities for improvement.
• Serve as the primary point of contact for customer inquiries, concerns, and issue resolution.
• Coordinate with operations, technical services, and customer service teams to ensure timely order fulfillment and customer satisfaction.
• Develop and execute strategies to expand TYK America’s customer base and market share.
• Monitor market trends, competitor activity, and customer requirements to uncover growth opportunities.
• Prepare sales forecasts and maintain accurate records
• Track key performance metrics and provide regular reports to management.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field preferred.
• Minimum 5 years of experience in industrial sales, account management, or business development.
• Experience in refractory materials, steel manufacturing, ceramics, industrial minerals, or related industries strongly preferred.
• Proven track record of developing new business and growing existing accounts.
• Strong negotiation, presentation, and relationship-building skills.
• Proficiency with Microsoft Office applications.
• Ability to travel regularly to customer sites throughout assigned territories.

Knowledge, Skills & Abilities

• Strong customer relationship management skills.
• Excellent verbal and written communication abilities.
• Strategic thinking and problem-solving capabilities.
• Ability to manage multiple priorities and customer accounts simultaneously.
• Self-motivated with the ability to work independently while collaborating effectively across departments.
• Strong organizational and time-management skills.