Recreational Vehicles /RV Service Advisor

Job Description

Job Description

Recreational Vehicles/RV Service Advisor

Bama RV

Job Description

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
  
• Listen to each customer and clearly articulate repair needs to techs
  
• Upsell recommended/additional services using low pressure, high integrity methods
  
• Provide accurate estimates of repair/maintenance costs
  
• Adherence to dealership policy on customer vehicle care and operation
  
• Follow up on each repair and keep customers informed of progress
  
• Sell and manage extended warranties
  
• Inspect repair quality and ensure that all work is complete
  
• Notify customers when vehicles are ready for pick up
  
• Review and explain repairs and associated costs with customers
  
• Handle minor customer concerns and complaints
  
• Keep Service Manager informed of all problems and potential problems
  
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  

Education and/or Experience

• A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.
  

• Compensation is based on experience.
  

Benefits

• Benefits include medical, vision and dental insurance, vacation time, company sponsored continuing education and training.
  

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.