Care Access Associate

Job Description

Job Description

USA Health Care Access Associate
Fairhope, Alabama
Clerical
8:00am-5:00pm
Monday-Friday
Temp to perm

$14.00/hour during temporary period; increases to $15.00/hour upon permanent hire

Job Description

• Serve as the primary entry point for patients, visitors, and families entering USA Health clinics.

• Demonstrate service excellence in all interactions and support the Care Access Department.

• Perform day-to-day clinic workflow functions, including:

  • Patient registration, check-in, and discharge activities.

  • Scheduling appointments and coordinating ancillary/follow-up appointments.

  • Providing initial patient-facing triage.

  • Verifying and updating registration information.

  • Scanning health record documents.

  • Collecting time-of-service payments.

• Employ excellent customer service skills to ensure smooth patient flow.

• Review clinic schedules daily and follow proper check-in and discharge protocols.

• Obtain patient demographic and insurance information in line with registration standards.

• Provide general patient services by:

  • Responding to needs and concerns appropriately.

  • Investigating complaints and collaborating with the office manager for solutions.

  • Collecting co-payments, prior balances, and other necessary payments.

• Run end-of-batch processes and support additional Care Access responsibilities (e.g., pre-service functions).

• Manage EligibilityPlus work list, TeleVox reports, and cancellation/wait list callbacks.

• Schedule follow-up appointments consistent with patient needs and clinic guidelines.

• Provide discharge paperwork and instructions as needed.

• Maintain accurate system records for canceled/rescheduled appointments.

• Answer general telephone inquiries professionally and courteously, directing calls as appropriate.

• Communicate information on USA Health programs, insurance, parking, and directions to patients, agencies, and the community.

• Assist in orienting and training new Care Access Associates.

• Stay current with clinic communications by reviewing email daily.

• Maintain a safe and welcoming physical environment; notify leadership of supply or form shortages.

• Sort and distribute faxes and mail daily.

• Ensure office equipment functions properly and report malfunctions as needed.

• Use online resources according to clinic practice and USA Health guidelines.

• Maintain regular and prompt attendance; work defined schedule and overtime as required.

• Perform related duties as assigned.

Qualifications

• High school diploma or equivalent.

• Minimum of one year of clerical experience in an access center, customer service, or healthcare setting.

• Experience with Electronic Medical Records (preferred).

• Higher level of education (as approved and accepted by the University of South Alabama) may substitute for required experience.

Equal Employment Opportunity/Affirmative Action Employer
USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.

Company Description

About Long's Human Resource Services

At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.

Company Description

About Long's Human Resource Services\r\n\r\nAt Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.