Patient Payment Specialist
Job Description
Job Description
ROLE AND RESPONSIBILITIES
- The Patient Payment Specialist will work within the Finance Department to assist patients with account
questions. This position is responsible for full patient customer service: from working on a Patient A/R
report, reviewing, and mailing patient statements, taking patient calls regarding their account balance to
make a payment, reviewing an EOB with a patient, processing Copay Waivers and posting payments. Also,
it includes supporting the Finance department in whatever other daily tasks that need to be done.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High School Diploma or equivalent and additional specialized training in medical billing and/or collections.
- Minimum of 1 year payment posting or medical billing experience
- Medical/Pharmacy terminology experience desired
- Explanation of Benefits (EOB's) experience
REQUIRED SKILLS
- Work an A/R Patient Report.
- Review an EOB with the patient.
- Strong analytical and problem-solving skills
- Ability to quickly learn multiple software platforms (CPR +, PK Compounder)
- Excellent verbal and written communication skills
- Excellent listening skills
- Strong planning and organizational skills
- High quality work, organized with attention to detail
- Strong customer focus with the ability to problem solve to meet customer needs and expectations
ADDITIONAL NOTES
- Must be able to work independently
- Must possess and maintain a “whatever its takes’ attitude and can stay on task
- Must be able to communicate with internal customers at all levels of management
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