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Business Analyst (ServiceNow)

IPTA
Huntsville, AL
Business Analyst - ServiceNow

Huntsville, AL

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals.  We are looking for:

  • Smart people with a passion for technology
  • Ability to solve challenging business problems
  • Self-directed professionals
  • Hunger to continually learn and grow

Background

This position supports the discovery, implementation, and sustainment of a ServiceNow suite for a dedicated Department of Defense (DoD) community with significant DoD leadership visibility. The Business Analyst will play a critical role in defining and documenting requirements, working closely with stakeholders to ensure the successful delivery of a multi-product solution that includes IT Service Management (ITSM), IT Operations Management (ITOM), Hardware Asset Management (HAM), Software Asset Management (SAM), and Human Resources Service Delivery (HRSD). The ideal candidate is a detail-oriented professional who excels at gathering and analyzing complex information, translating it into actionable requirements, and facilitating communication between technical and non-technical stakeholders.

This position is based 4 days onsite/1 day remote.

Responsibilities

  • Collaborate with stakeholders to identify and document business needs, process workflows, and functional requirements for ServiceNow implementations
  • Conduct requirements gathering sessions, interviews, and workshops to capture detailed use cases and user stories that align with program objectives
  • Develop and maintain comprehensive documentation, including requirements specifications, process flow diagrams, data models, and user acceptance test (UAT) plans
  • Serve as a liaison between stakeholders, developers, and other implementation team members to ensure requirements are clearly understood and actionable
  • Analyze and document current business processes, identify gaps, and recommend solutions to optimize workflows using ServiceNow capabilities
  • Support the prioritization of the product backlog by working closely with the Product Owner to align requirements with mission-critical needs
  • Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives, ensuring clear communication of business requirements
  • Conduct UAT sessions, facilitate feedback collection, and assist in validating that delivered functionality meets user needs and program expectations
  • Provide input on training materials, user guides, and change management efforts to support successful deployment and user adoption
  • Assist in creating metrics and dashboards to measure program success and provide insights for continuous improvement

Requirements

  • Education:
    • Bachelor's degree in a relevant field (e.g., Business Administration, Information Systems, Computer Science)
  • Experience:
    • Minimum of 3-5 years of experience as a Business Analyst on technology projects, preferably involving ServiceNow or enterprise IT solutions
    • Experience working with DoD or federal programs is highly desirable
  • Certifications:
    • Agile certification preferred (e.g., Certified ScrumMaster [CSM], Certified Business Analysis Professional [CBAP], or PMI-ACP)
    • ITIL certification or ServiceNow-specific certifications (e.g. CSA) are a plus
  • Technical Proficiency:
    • Familiarity with ServiceNow modules such as ITSM, ITOM, HAM, SAM, or HRSD
    • Proficiency with requirements management and Agile tools such as Jira, Confluence, or ServiceNow Agile Development
  • Skills:
    • Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable deliverables
    • Exceptional communication and interpersonal skills, capable of working effectively with technical and non-technical audiences
    • Experience in process modeling, requirements elicitation, and writing detailed functional specifications
  • Clearance:
    • Active Security clearance required; eligibility for higher-level clearance is a plus
IPTA is an Equal Opportunity/Affirmative Action employer.  We are committed to providing equal employment opportunity to all qualified employees and applicants for employment.  The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law.  We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds, skills and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.  

#clearance
Posted 2025-07-18

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