Client Service Associate

About Us

At Every Word Code, we specialize in delivering innovative coding solutions that help businesses and individuals unlock their full digital potential. Our team of passionate professionals thrives on creativity, precision, and a dedication to excellence. We believe in fostering a collaborative environment where every idea matters, and every contribution shapes the future of technology

Job Description

Job Description

:
We are seeking a detail-oriented and customer-focused Client Service Associate to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and care. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to build lasting client relationships.

Responsibilities:

• Serve as the main liaison between clients and internal teams, addressing inquiries promptly.

• Manage client accounts, ensuring all deliverables are completed accurately and on time.

• Provide product/service information, guidance, and support to clients.

• Identify opportunities to improve client satisfaction and retention.

• Resolve issues and escalate complex cases when necessary.

• Maintain detailed records of client interactions and feedback.

Qualifications

Qualifications

:

• Bachelor’s degree in Business Administration, Communications, or related field (preferred).

• Proven experience in client service, account management, or a similar role.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Proficiency in Microsoft Office Suite and CRM software.

• Ability to manage multiple tasks and priorities in a fast-paced environment

Additional Information

Benefits:

• Competitive salary ($50,000 – $60,000 per year).

• Opportunities for professional growth and career advancement.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative team culture.