BDC REPRESENTATIVE

Job Description

Job Description

Automotive Business Development Representative (BDR)

Position: Business Development Representative (BDR)
Department: Business Development Center (BDC) / Internet Sales
Reports To: BDC Managers and Internet Director

About the Role

We are looking for a motivated, customer-focused Business Development Representative to join our growing automotive team. As a BDR, you'll be the first point of contact for customers interested in purchasing a vehicle or servicing their current one. Your primary responsibility is to build relationships, generate appointments, and create an exceptional customer experience that leads to increased showroom traffic and vehicle sales.

If you're energetic, competitive, enjoy talking with people, and thrive in a fast-paced environment, we'd love to meet you.

Responsibilities

• Respond to internet leads, phone calls, text messages, and online inquiries promptly.

• Build rapport with customers and identify their vehicle needs.

• Schedule qualified sales and service appointments.

• Follow up with unsold customers through phone, text, email, and CRM campaigns.

• Maintain accurate customer records within the CRM.

• Meet daily activity goals for calls, texts, emails, and conversations.

• Confirm upcoming appointments to maximize show rates.

• Work closely with the sales team to ensure a seamless customer experience.

• Follow dealership processes and communication standards.

• Participate in ongoing training and coaching sessions.

What We're Looking For

Required Qualifications

• Excellent verbal and written communication skills

• Positive attitude and professional appearance

• Strong customer service skills

• Basic computer proficiency

• Ability to multitask in a fast-paced environment

• Dependable with strong attendance

• Team-oriented mindset

Preferred Qualifications

• Automotive BDC or dealership experience

• Call center or customer service experience

• CRM experience (DealerSocket, VinSolutions, Elead, DriveCentric, etc.)

• Sales experience

No automotive experience? No problem. We provide paid training for the right candidate.

Compensation & Benefits

We Offer:

• Competitive hourly pay plus performance bonuses

• Paid training

• Career advancement opportunities

• Health, dental, and vision insurance

• Paid time off

• 401(k) (if applicable)

• Employee vehicle purchase program

• Fun, team-oriented work environment

Schedule

• Full-time

• Weekend availability required

• Flexible scheduling

• Rotating days off

Why Join Our Team?

At our dealership, we believe our people are our greatest asset. We invest in training, career growth, and creating an environment where motivated employees can succeed. Whether you're starting your automotive career or looking for your next opportunity, we'll give you the tools to grow professionally and financially.

Apply Today!

If you're passionate about helping people, enjoy working with technology, and want to build a rewarding career in the automotive industry, we'd love to hear from you.

Apply now and become part of a winning team!