Patient Encounter Representative/Front Office Heflin

Job Description

Job Description

Summary: Under general supervision and according to established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and walk-in patients to the clinic, answer telephone and route calls, enter demographic, insurance and scans all demographic information into the chart. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & recording of clinic revenue.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Welcomes and greets patients and visitors, in person or on the telephone answering or referring patient inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Maintains patient account information by obtaining, recording, and updating personal data.

If asked, help train current and new hires on day-to-day operations of the clinic flow.

Verifies patients insurance and copay; obtains revenue by recording and updating financial information; and records and collects patient charges, deductibles, and co- insurance payments.

Log and batch credit card receipts and run reports from credit card machine daily; balance and reconcile revenue against posted payments.

Maintains business office inventory and equipment by checking stock to determine inventory level; and anticipating needed supplies.

Helps patients in distress by responding to emergencies.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures completeness of patient forms; and protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education/Experience:

Education: High school diploma or graduation equivalency degree (GED). Knowledge of clinical procedures is usually obtained from a certificate or associate degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology preferred. Knowledge of office procedures is usually obtained from a certificate or associate degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills preferred.