Director of Customer Service - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- Paid time off
- Bonus based on performance
- Competitive salary
- You fit in with our office culture with your happy, fun personality.
- Do not apply if you're a jerk - it's ok to be a jerk, we just don't want you here.
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide , making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement. Responsibilities - #1--> Be Happy! Friendliness is paramount in my office with our customers.
- Lead and manage daily customer service operations.
- Uncover insurance needs of current customers and offer solutions from our insurance & financial services products
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
- I need someone great with people, no matter the situation
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
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