Commercial Service Coordinator
Job Description
Job Description
Description:
· Submit items requiring Contract Amendment/Adjustment to Customer Accounts to the Contacts department.
· Schedule, quote, and discuss repair services with customers and technicians, and provide customer updates via phone and in-person
· Research and maintain month-end open tickets needed to process invoices
· Coordinate and dispatch service technicians; communicating with customers and technicians until satisfactory job completion
· Open, process, and close work orders and update applicable systems with service history.
· Process and respond to scheduling requests from customers, technicians, engineers, and site visits and repair services for managers.
· Maintain time & material parts process and communicate to the customer when parts have been ordered and received, as needed.
· Complete other various duties assigned by management.
Requirements:· Minimum of three (3) years experience in the service industry scheduling or dispatching preferably in the HVAC, electrical, or automotive environment.
· Proficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft Excel
· Exhibit excellent customer service, critical thinking, problem-solving, and organizational skills
· Capable of managing time properly and efficiently and self-starting
· Ability to prioritize, adapt and remain calm in stressful situations.
- Ability to pass a drug test and background check.
- Passion for helping others. Present a professional, positive, and helpful attitude always.
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