Client Relationship Manager

Job Description

Job Description

Position: Client Relationship Manager (CRM) – IRES Contract

Location: Huntsville, AL

Salary: $150,000 - $175,000 DOE

Security Clearance: Active SC required

Company: OSAAVA Services is a veteran-owned, high-performance cybersecurity and IT services provider supporting U.S. national security missions. We provide innovative, mission-critical solutions to federal agencies and are committed to delivering excellence in every engagement.

Position Summary:

The Client Relationship Manager (CRM) will serve as the primary liaison between OSAAVA Services and key stakeholders on the IRES contract. This role is responsible for ensuring customer satisfaction, maintaining strong client relationships, and driving the successful delivery of contract objectives. The CRM will coordinate internal teams, track performance metrics, and provide executive-level reporting to both the client and OSAAVA leadership.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with IRES contract stakeholders and government leadership.

• Act as the primary point of contact for client inquiries, escalations, and project coordination.

• Collaborate with internal teams to ensure all deliverables meet quality, schedule, and budget requirements.

• Monitor contract performance and metrics, providing regular status updates and executive briefings.

• Identify opportunities for process improvements and service enhancements to strengthen client satisfaction.

• Lead contract meetings, reviews, and other engagement activities with both internal and client teams.

• Ensure compliance with all contract terms, government regulations, and company policies.

• Support transition planning, onboarding, and offboarding for personnel assigned to the contract.

Required Qualifications:

• Active Secret clearance.

• Bachelor’s degree in Business Administration, Management, Information Technology, or related field.

• 8+ years of experience in client relationship management, program management, or account management in federal IT or cybersecurity services.

• Demonstrated success managing high-profile government contracts.

• Strong knowledge of government contracting processes and compliance requirements.

• Excellent communication, interpersonal, and presentation skills.

• Ability to lead cross-functional teams and influence stakeholders at all levels.

• Proficient in Microsoft Office Suite, collaboration tools, and contract management systems.

Preferred Qualifications:

• Experience on Department of Defense (DoD) or Intelligence Community (IC) contracts.

• PMP, CSM, or other relevant project management certifications.

• Experience with IT service delivery and enterprise program oversight.

Application Process:

Interested candidates must submit a resume & complete screening answers All candidates must meet the clearance requirement at the time of application.

Equal Employment Opportunity:

OSAAVA Services is an Equal Opportunity Employer. We are committed to providing a work environment free of discrimination and harassment, and all employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category.

Cyber Security company, specializing in specific cyber defense activities and IT services. We are a SDVOSB.

Company Description

Cyber Security company, specializing in specific cyber defense activities and IT services. We are a SDVOSB.