Adoption Counselor Part Time

Job Description

Job Description

We are hiring a part-time (25-30 hours) adoption counselor. Starting pay: $10-$14.

SUMMARY

Facilitates adoptions of TMAS by evaluating both the potential adopter as well as the animal to find the best possible match. Assists clients with donations, t-shirts, raffles, and/or anything else needed. Participates in off-site adoption events or other TMAS sponsored activities.

ESSENTIAL JOB FUNCTIONS (Not limited to)

• Interface with clients in a diplomatic and tactful manner to assist with the adoption process.
• Must be able to remove personal opinions/views/judgements to make the appropriate animal/client match in a professional manner.
• Check our ShelterLuv software for adoption applications submitted online.
• Review and respond to emails regarding adoption.
• Review adoption profile uploads to Petfinder to ensure the database stays up to date.
• Reviews adopter and animal profile to determine suitability.
• Data entry of all items relating to the approval of animal adoptions.
• Identifies animal needs during the adoption process and makes the appropriate arrangements, if needed, prior to completing the adoption (ex. s/n surgery, testing, microchipping).
• Assists with other front desk duties as needed (ex. Hill's Science Diet adoption data).
• Ability to handle cleaning of adoption areas (ex: urine, fecal matter, bodily fluids, dirt and mud).
• Be able to handle and work with dogs and cats of all breeds, size, and temperament.
• Communicate professionally through a variety of avenues.
• Must attend adoption events as needed.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES

• Must support the TMAS mission, policies, and practices.
• Must always be able to provide accurate information to the public.
• Must adhere to the company’s dress code.
• Must have the ability to deal tactfully and effectively with the public.
• Must have good oral and written skills.
• General knowledge of care, cleaning, and housing of domestic dogs and cats.
• Ability to multi-task, organize and perform detailed tasks efficiently and with accuracy.
• Ability to be diplomatic and informative.
• Maturity, good judgment, and a professional disposition.
• Ability to follow guidance of the behavior team relating to behavioral modification and training.
• Must be computer literate.
• Must have excellent phone etiquette.
• Must be available during office hours.
• Proficient in Microsoft Office applications.
• Retail sales and/or customer service experience a plus.
• Recognize the need for assistance and ask for help.
• Ability to work independently and work as a team.
• Must have high school diploma or GED.
• Must have working knowledge of Microsoft Word and Excel
• Ability to lift 50 lbs.

POTENTIAL FOR PROLONGED EXPOSURE

• Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.
• Prolonged exposure to hydrogen peroxide.
• Prolonged exposure to various zoonotic diseases.

PREFERRED

Experience working in an animal shelter environment, veterinary clinic, or general office setting preferred (but not required). Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude.

WORK ENVIRONMENT

The offices and operations of an animal shelter can be high stress and very busy at times. This position can have a changing schedule based upon need. The schedule may require over-time work if necessary. Candidate must be flexible with schedule changes and short notice requests.

We are hiring a part-time (20-35) and full-time (40 hours) adoption counselor. Must be willing and able to work weekends and holidays if needed. Need motivated person who takes initiative and can contribute to teamwork. Requires good customer service and great attitude!

Our office hours are 12 pm to 6 pm. You must be available during these hours for the part-time position. Please do not apply if you are not available.