CALL CENTER AGENT
Job Description
Job Description
As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.
Responsibilities:
- Answer high-volume inbound calls in a courteous and timely manner
- Schedule, reschedule, and cancel appointments using the Practice EMR
- Provide accurate information regarding the services offered
- Route calls to appropriate departments
- Maintain HIPAA compliance at all times
- Document records of patient interactions
- Assist with outbound calls to referral patients
- Other duties as assigned
Please note this position does require you to be seated at your desk. There is a 1 hour unpaid lunch break, as well as 2 paid 10 minute breaks each day. The schedule for this role is 8a-5p, Monday thru Friday.
Job Type: Full-time, In-Person
As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.
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