Patient Access Manager

Job Description

Job Description

Are you a strong operational leader who thrives in a fast-paced medical environment? Do you enjoy building efficient systems, developing high-performing teams, and improving the patient experience? If so, we invite you to apply for our Patient Access Manager position.
In this key leadership role, you will oversee administrative and patient access operations across multiple locations, working closely with the CEO and Clinical Director to ensure seamless office flow, strong team performance, and exceptional patient satisfaction.

JOB SUMMARY : Provides professional supervisory support to administrative and clerical staff following established standards and practices. Refers matters outside their scope of duties to the CEO.

JOB RESPONSIBILITIES:

• Responsible for the day-to-day functions of patient and office flow in conjunction with the Clinical Director.
• Establishes and implements policies and procedures related to patient access workflows.
• Handles non-clinical related patient complaints and concerns while working to increase overall patient satisfaction and engagement.
• Ensures patient access operations remain within allocated expense structure.
• Maintains and reports analytical and statistical data as required.
• Establishes and maintains safety, policies and procedures, objectives, and infection control in the department and oversees the OSHA information for Practice.
• Works with other Managers, Patient Access to ensure smooth flow of communication and consistency across all WCF units.
• Work closely with the CEO, Billing/RCM Staff, Clinical Director, and Office Manager.
• Oversees and maintains the physical properties of offices are kept in good state of repair and informs the CEO or Office Manager of any issues.
• Order and manage office equipment and supplies when needed.
• Oversee Clinical departments when Clinical Manager, Director or CEO is out of the office.
• Attend monthly: Manager, Provider and staff meetings as necessary.
• Keep all locations stocked with informational brochures and pamphlets.
• Responsible for administrative/clerical annual reviews, including: Billing, Front Office (check in and checkout), Scheduling.
• Manage, train and understand all clerical positions for all locations to include; Billing, verification, Front Office (check in and checkout), Scheduling, Call Center, Surgery Scheduling and others as needed.
• Process employee entries for timekeeping and PTO for all administrative/clerical staff in the UKG Pro system.
• Develop and implement Policy and Procedures for Billing, Front Office, Scheduling, Call Center and make recommendations and changes as needed.
• Create training manuals, handouts, “cheat sheets”, and other training tools to enhance employee and provider skills.
• Create and run daily, weekly, and monthly ModMed reports (schedule, appointment types, Charges and payments, etc.)
• Work closely with CEO, Director of Business Services and USOP RCM department to develop or maintain processes and reports.
• Ability to cover front desk, call center and surgery scheduling as needed to cover vacations or open positions.
• Work closely with representatives at the of the to maintain communication between the unit and Corporate department: HR, AR Director, VP Revenue Cycle Management, AR Manager, and Verification Manager, IT, etc.
• Any and all other duties or responsibilities as deemed necessary by CEO.

QUALIFICATIONS:

• Bachelor’s Degree or an equivalent combination of relevant education/experience

• Minimum four (4) years supervisory experience with proven leadership, communication, team building and organizational skills.

• Minimum four years clerical experience in a medical office environment.
• Ability to develop and maintain positive working relationships with Physicians, Staff, and Patients.
• Ability to multi-task in a stressful deadline-oriented environment.
• Ability to use a computer and enter data in electronic medical record system.

PREFERRED QUALIFICATIONS:

• Ortho experience a plus
• ModMed electronic medical record experience a plus

INTERACTIONS/WORKING CONDITIONS:

Must possess the ability to interact and communicate professionally and effectively with all levels of internal personnel, providers, personnel of outside organizations, and patients and their family members. Must possess good organizational skills, handle multiple tasks concurrently, and be able to work effectively with all levels of aforementioned groups.

May be exposed to communicable diseases, toxic substances and other conditions common to a clinical environment.

PHYSICAL DEMANDS:

Mostly sedentary position in medical office setting with recurrent sitting, standing and walking. Requires full range of body motion, manual and finger dexterity and eye-hand coordination with frequent computer monitor usage. Requires normal visual acuity and hearing. May require exposure to bodily fluids.