Customer Service Representative Supervisor

Veterinary Specialists of Birmingham located in Birmingham, AL is hiring a Full-Time Client Care Specialist Supervisor to join our outstanding team!

Compensation: Starting at $24/hr, based on experience and skill set

Anticipated Schedule: Hours are based on the needs of the hospital but vary between 7am - 8pm , four days per week

Benefits:

• Paid Time Off and Holiday Pay
• Employee Pet Discount
• Annual Uniform Allowance
• Access to Employee Assistance Program
• Employee Referral Program
• 401k & Employer Matching
• Medical/Dental/Vision with HSA/FSA options , Disability, and Life Insurance
• And more!

Position Overview:

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
• Reliable, self-starter. Has the ability to multi-task and prioritize.
• Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
• Works well with all team members and ensures that your actions support the hospital, the doctors, and the practice philosophy.
• Oversees management and scheduling of the CCS team
• Schedules and leads monthly department meetings
• Conducts timely performance evaluations bi-annually
• Oversees inventory and purchasing of office supplies
• Maintains effective employee-management communications; Periodically reviews front desk operations for efficiency and accuracy.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides direct on the job training
• Mediates interpersonal problems and addresses concerns
• Manages client issues/complaints with the support of the Hospital Operations Manager

Experience: 2 years supervising in a veterinary, medical, or clinical setting

Our team is made up of a team of specialists, highly trained veterinarians, numerous veterinary technicians, and assistants, as well as administrative staff.

At VSB, our exceptional specialists and highly trained veterinary staff are experts in their given fields and are committed to achieving the best outcome possible with each patient visit. This is thanks in large part to our Cornerstones of Success for veterinary care.

For more information about our hospital, please visit vsbham.com .

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.