Leasing Consultant
- Greet prospective residents with warmth and professionalism
- Conduct personalized apartment tours that highlight the lifestyle and value of the community
- Respond to phone, email, and web inquiries promptly and thoroughly
- Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
- Complete leasing applications, verifications, and new move-in paperwork accurately
- Contribute to community occupancy and renewal goals
- Coordinate and attend resident events and community engagement initiatives
- Respond to resident questions and concerns with empathy and efficiency
- Promote a clean, welcoming environment by helping maintain office and common areas
- Assist in marketing the property through social media and Community outreach
- Stay informed on local market trends and competitor properties
- Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
- Clear Communicator: Confident in-person, over the phone, and online
- People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
- Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
- Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support.
- High School or GED equivalent.
- One year of customer service experience, sales and/or apartment leasing is preferred but not required
- Valid Driver's License
- A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
- Free Dental Insurance
- Comprehensive and Affordable Plans for Medical and Vision Coverage
- Health and Wellness Incentives
- 401k Retirement Match Program
- Paid Time Off- including your birthday!
- Paid Sick Time Off
- Pet Insurance Plans
- Paid Maternity, Paternity, and Adoption Leave Options
- Telehealth – Access to Doctors 24/7/365
- Company Paid Life Insurance
- Retirement Planning
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