Service Delivery Manager

Job Description

Job Description

This Field Service Delivery Manager role centers on guiding a team of field technicians to execute essential environmental maintenance and improve storm drainage systems. The primary objective is to ensure the safe and efficient completion of daily field operations, mitigating flooding and erosion risks while accurately tracking crew expenses and inspection reports.

Based out of Birmingham, AL, this organization is a nationwide leader in sustainable water compliance and stormwater management solutions. They are an environmentally progressive company focused on preserving natural resources and fostering a respectful, inclusive, and highly accountable workplace culture. Employees enjoy robust professional development, competitive advancement opportunities, and a supportive team environment.

Compensation & Benefits

• $21.00 – $24.00 per hour for entry-level experience, and $25.00 – $32.00 per hour for candidates with 3+ years of verified, directly related experience.
• Healthcare, vision, and dental insurance
• 401(k) retirement plan with employer matching
• Paid time off and company-paid holidays
• Weekly pay with direct deposit
• Significant growth potential, advancement opportunities, and continuous position-related training

Responsibilities

• Lead and direct a regional team of field service technicians in maintaining and improving storm drainage systems, infrastructure, and ponds.
• Perform hands-on environmental maintenance activities, including the disposal of sediment, trash, and debris from stormwater systems.
• Operate and maintain company vehicles and equipment, including pick-up trucks, trailers, weed eaters, blowers, mowers, and chainsaws.
• Complete accurate site maintenance and inspection reports while tracking daily crew expenses.
• Mitigate flooding and erosion risks by ensuring all assigned watershed infrastructure is properly and safely serviced.
• Travel regionally 4 to 5 days a week to oversee and support various client sites (all travel expenses are fully covered by the employer).

Requirements

• Proven experience operating basic landscaping and environmental maintenance equipment.
• Flexibility and willingness to travel regionally on a frequent basis.
• Capacity to perform extensive physical labor across a variety of outdoor weather conditions and terrains.
• Valid driver's license with the ability to safely drive company vehicles and maintain insurability under the corporate auto policy.
• Strong leadership skills with a commitment to maintaining a positive, respectful, and highly collaborative team culture.
• Willingness to complete pre-employment background checks, drug screenings, and driving record reviews.
• A minimum of three (3) years of verifiable, directly related industry experience is highly preferred to qualify for the enhanced compensation tier.