Franchise Training Specialist

Job Description

Job Description

Summary

Advanced Project Leader responsible for managing the training curricula with a focus on development, delivery, assessment, and revision of training content, focusing on Franchise Owners and their staff.

Essential Duties and Responsibilities

In collaboration with Franchise Operations, Administrative support, Training staff, and Subject Matter Experts, partner with Instructional Designers to liaise between design, function, and delivery of training curricula to create a measurable resource.
Align training curricula with company policies and procedures.
Adapt training programs and materials in response to regulatory, policy, and procedure changes.
Effectively manage training projects to meet deadlines.
Facilitate connections between Franchisees and appropriate vendors during both the onboarding phase and the continual operation of Franchisees clinics
Partner with Instructional Designers and provide guidance on how to leverage day-to-day administration and management of Learning Management System (LMS)
Assist in the creation of educational content, to be reviewed by Subject Matter Experts
Partner with Instructional Designers to determine best training modalities.
Partner with Instructional Designers to help identify content to develop eLearning modules, instructor-led training, blended learning, self-study guides, and job aid to address performance errors.
Remain current in industry trends and technology solutions for employee development.
Report outcomes of training sessions to Training Department and Senior Franchise leaders.
Directly manage UC 101 and Franchise CA School, to include planning all logistics for hosting the events.
Assist in the implementation of software enhancements and new features.
Assist in developing training manuals, documents, and other presentation materials.
Aid in the planning and execution of the annual American Family Cares Franchise Conference, including attending the conference
Assist with implementation of the New Hire Training Program, and Cross Training Program
Collect, review, and report on feedback/survey review from attendees; as well as recommend a strategy for new and/or revised goals if needed.
Maintain a project folder that is assessable to the Training Department.
Meet with approved vendors to remain current in product offerings and understanding the best practices for each vendor/platform
Maintain and conduct routine up-to-date training and proficiency with Subject Matter Experts (SMEs).
Partner with Director, Training & Development in the onboarding of new employees to the department
Travel up to 50%

Other Duties and Responsibilities

Other duties and responsibilities as assigned.
Manage travel arrangements including car and hotel as needed.
Follow all organizational rules, policies and procedures.
Regular attendance to meet training schedule requirements.

Qualifications

Experience in designing and delivering PowerPoint presentations and delivering training materials in an understandable manner.
Well versed in Microsoft Office and products.
Ability to understand and communicate to others the operation of complex computer systems.
Above average verbal and written communication skills.
Strong facilitation skills.
High level of comfort and fluency with computer systems, databases, eLearning, and course-authoring software.
Excellent project management skills and an in-depth understanding of common business training techniques.
Problem solving and critical thinking dedicated to continuous improvement. Attention to details, and deadline oriented .

Education and Experience

BS degree in Health Care Administration, Business Administration, or closely-related field required.
Two years of training experience for a Franchise system preferred.
Prior experience in the learning and development of employees required.
Minimum of four years of nursing or medical office, or similar experience or training preferred.
Experience using healthcare systems is desired.

Physical Demands/Work Environment (optional)

Office environment (occasional clinical environment, with potential exposure to potentially infectious material and chemicals).
Sitting and keyboarding for extended periods of time.
Close computer work for extended periods.
High attention to detail and ability to focus.