Practice Operations Integrator

Job Description

Job Description

Practice Operations Integrator

Good Labor Jobs is partnering with a rapidly growing health and wellness practice to find a Practice Operations Integrator who can translate leadership vision into daily execution, elevate the patient journey, and drive team accountability and business performance.

A Day in the Life

8:15 AM — Daily Huddle: You align the team on the day’s schedule, anticipate obstacles, note special patient needs, and celebrate quick wins to set the tone.

Mid-Morning — Flow and Systems: You walk the front desk and clinical areas, improving patient flow, refining check-in/check-out, tightening scheduling efficiency, and ensuring the office environment reflects a welcoming, professional atmosphere. You keep a close eye on financial collections, insurance processes, product/supplement operations, and inventory. Vendors hear from you before issues arise.

Late Morning — People and Performance: You coach through one-on-ones, clarify expectations, reinforce KPIs, and address performance concerns quickly and respectfully. You cultivate a servant-leadership culture grounded in positivity, ownership, and excellence.

Midday — Scorecards and KPIs: You update the weekly scorecard, roll up metrics, and prepare insights for leadership review. Core measures include:

• Patient experience
• Patient satisfaction scores
• Online reviews
• Patient retention
• Reactivation rates
• New patients or new clients per month
• Workshop or event attendance
• Workshop or event conversions
• Referral conversions
• Monthly collections
• Revenue growth
• Product or supplement revenue
• Accounts receivable
• Schedule utilization
• Patient volume
• Team goals achieved
• Team retention
• Follow-up visit completion

Afternoon — Accountability in Action: You manage role-specific scorecards that keep phone conversion, schedule utilization, collection percentage, patient experience scores, consultation conversions, product/service adherence, follow-up scheduling, event enrollment, lead generation, and referral campaign results front and center.

Rhythm of Communication

• Daily Morning Huddle: Review schedule, obstacles, special needs, and wins.
• Weekly Team Meeting: Share KPIs, celebrate progress, tackle challenges, and train.
• Monthly Leadership Meeting: Discuss revenue, growth opportunities, staffing needs, process optimizations, and near-term initiatives.
• Quarterly Strategic Planning: Align on goals, team development, marketing campaigns, new services, growth projections, and operational improvements.

Domains You’ll OwnOffice Operations

• Front desk operations and workflows
• Scheduling efficiency and optimization
• Patient flow and the overall office atmosphere
• Check-in/check-out procedures
• Inventory oversight and vendor relationships

Patient Services

• Consultation processes
• Follow-up workflows
• Patient communication systems
• Product or supplement coordination

Workshops & Events

• Registration and attendance tracking
• Follow-up conversion
• Event coordination and logistics

Marketing Support

• Community events and presence
• Social media consistency
• Internal referral campaigns
• Lead generation support

Financial & Administrative Operations

• Payroll coordination
• Vendor management
• Budget oversight and bonus frameworks
• Collections support
• Accounts receivable tracking

What Makes You a Fit

You’re more than an administrator—you’re an operator who orchestrates people, systems, and priorities. You are:

• Highly organized and systems-minded
• Results-driven and accountable
• A proactive self-starter and exceptional communicator
• Emotionally intelligent and calm under pressure
• A strong problem solver who’s coachable and growth-minded
• Loyal and reliable, with strong professional boundaries
• Detail-oriented and process-driven
• Comfortable with direct, constructive conversations
• Service-centered in your leadership and communication

Impact

This role is ideal for an operator ready to help a mission-led practice scale with excellence. You’ll support leadership, strengthen the team, improve systems, and enhance the patient experience—week after week.

Good Labor Jobs is honored to support this client in selecting the right Integrator to guide the next stage of growth.