Customer Service Representative

Crunch Fitness - JFF North America
Montgomery, AL

Job Description

Job Description

Benefits:

  • Free gym membership
  • 401(k)
  • Employee discounts
  • Free uniforms
  • Training & development
Join one of the fastest-growing fitness brands in the United StatesCrunch Fitness!

At Crunch, were more than a gymwere a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry.

Our culture is rooted in diversity, acceptance, empowerment, and fun. Were looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, wed love to have you on our team.

Job Description:

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.
Responsibilities:

  • Greet and check in all members, guests, and prospective members.
  • Answer phone calls in a polite and professional manner.
  • Inform prospective members about our membership options and current promotions.
  • Facilitate necessary updates to members accounts.
  • Ensure all retail items are fully stocked.
  • Operate the POS system and accept payments.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Other duties as assigned.
Above description may be subject to change or alteration at any time.

Qualifications and Skills

  • High school diploma or equivalent
  • Customer service - 1 year (preferred)
  • CPR/AED certification (required)
  • Proficient reading and writing skills
  • Basic computer proficiency
  • Professional attitude
  • Upbeat and positive personality
  • Efficient and effective communication skills
  • Ability to multi-task and excel in a busy environment
Physical Requirements

  • Must be able to adjust and operate all club equipment.
  • Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.
Hourly rate is subject to change by state.

Posted 2026-05-21

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