**Duties & Responsibilities:**
The ATM Operations Specialist II will be responsible for the day to day ATM operational processes and service quality. The Specialist II will provide input and make recommendations to the overall system functionality. The Specialist II will track ATM usage and analyze monthly reports to assist in the strategy of the bank's ATM Operations. The ATM Operations Specialist II will have additional responsibilities as follows.
Job duties include the following:
+ Partner with key stakeholders, technical partners & vendors to gather requirements & implement key projects & initiatives related to UMB's ATM fleet
+ Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
+ Tracks & reports monthly ATM metrics, including usage, surcharge income, and profitability for distribution to senior leadership.
+ Oversees vendors billing, fulfillment, and meeting SLA performance per terms of the contract, including that all ATM installations meet the appropriate ADA and branding guidelines
+ Responsible for effectively organizing, managing, and executing projects. Clearly setting project scope, objectives and definitions. Gathering and defining detailed project requirements.
+ Evaluates/creates processes, procedures and recommends improvements that increase efficiency, boost revenue and decrease cost.
+ Requires implementation of best practices. Update in ATM Internal and External site as needed
+ Responsible for business unit quality testing on a variety of new and existing functionality and applications, including planning, developing, executing and maintaining manual test cases and test scripts based on business requirement documents
+ Other duties as assigned.
**Knowledge & Skills:**
**_MINIMUM:_**
+ Knowledge of ATM related regulations
+ Demonstrates strong analytical and decision-making skills, including ability to gather, organize and report on information from various sources
+ Demonstrates effective problem-solving skills
+ Demonstrates strong attention to detail
+ Demonstrates strong written and verbal communication skills
+ Ability to be a team player
+ Demonstrates strong organizational, time-management, and multi-tasking skills
+ Demonstrates ability to work independently to coordinate multiple projects or reviews simultaneously
+ Demonstrates proficiency with Microsoft (Excel, Word, Outlook)
**_PREFERRED:_**
+ Advanced knowledge and proficiency in ATM bank operations
+ Demonstrates knowledge and understanding of ATM processing and functionality
+ Experience with Core Banking Systems
+ Basic knowledge of ATM fraud trends
**Requirements:**
**_MINIMUM:_**
+ 4 to 7 years of bank operations experience with emphasis in ATM and Operations
**_PREFERRED:_**
+ 3+ years vendor management experience
+ 3+ years project management experience
**Work Environment:**
Typical office environment. Ability to travel if/when necessary
**Compensation Range:**
$44,790.00 - $86,510.00
_The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
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