Quality Liason

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Senior Specialist of Human Resources, Talent Acquisition at Grammer Americas

GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains.

As a global partner to the vehicle manufacturing industry we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today’s competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries.

GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems.

Culture:

Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions.

What we are looking for:

GRAMMER is looking for a Quality Liaison to join the GRAMMER Tupelo team through a remote role at our customer's site in Tuscaloosa, AL. The ideal candidate will enjoy working in a team environment. This individual will have an opportunity to make lasting and positive changes in our team and GRAMMER as a whole!

We are seeking a dedicated and detail-oriented Quality Liaison. The successful candidate will be responsible for monitoring the quality of GRAMMER parts, addressing customer complaints, and ensuring the highest standards of quality are maintained. This role requires excellent communication skills, a strong understanding of quality control processes, and the ability to work effectively with both our team and our customers.

What you will be doing:

• Monitor the quality of GRAMMER parts and attend to customer complaints, performing initial evaluations to determine GRAMMER's responsibility.
• Maintain a stock of spare parts for necessary repairs and reworks.
• Perform repairs, reworks, sorts, and containment of non-conforming products found at the customer's location.
• Investigate customer complaints and determine whether they are customer or GRAMMER related.
• Provide feedback on potential concerns at the customer's location.
• Ensure information regarding non-conforming products and customer complaints are promptly communicated back to GRAMMER Quality (via text, phone call, and/or email).
• Use the 5W+2H method or equivalent as per GRAMMER Quality directions for problem-solving and decision-making.
• Agree on repairs and reworks with the customer, if possible, and provide feedback to GRAMMER Quality.
• Initiate sorting and containment actions for customer complaints determined as GRAMMER's responsibility, including Clean Points at the customer and GRAMMER stock out of the plant.
• Arrange for the disposition and shipment of parts from customer complaints determined as GRAMMER's responsibility.
• Attend meetings as required and ensure meeting minutes are communicated effectively.
• Prepare reports as per GRAMMER Quality directions and send shift pass downs accordingly.
• Review GRAMMER Quality Alerts and previous shift pass downs.
• Support the GRAMMER Strategy (Vision, Mission, Way of Working) and work according to GRAMMER policies and customer internal guidelines.
• Communicate/coordinate with other Quality Liaisons.

What you will bring along:

• Proven experience in a similar role, preferably in the manufacturing industry.
• Strong understanding of quality control processes and standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and make informed decisions.
• Strong problem-solving skills and attention to detail.
• Proficiency in relevant software and tools.
• Promote teamwork and collaboration with other Quality Liaisons.

What we can provide you:

• Medical, Dental, and Vision coverage
• 401(k) match
• Robust EAP services
• Developmental opportunities
• Much more!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance and Customer Service

• Industries

  Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at GRAMMER Americas by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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