Apartment Service Manager

Job Description

Job Description

Service Manager Opportunity | The Brookwood

At The Brookwood, we're more than a place to live...we're a community designed to provide the comfort, convenience, and sense of home that today's residents are looking for.

Our team is dedicated to creating an exceptional resident experience through outstanding service, quality maintenance, and a commitment to community. Every team member plays an important role in making The Brookwood a place our residents are proud to call home.

At LMS, we believe in being Neighbors Serving Neighbors . Our mission is to Create Community and Create Value by operating with integrity, embracing innovation, fostering collaboration, and building meaningful relationships. We know great communities are built by great people, and we're committed to helping our team members build rewarding, long-term careers in real estate.

Position Summary

The Maintenance Supervisor is responsible for overseeing all aspects of property maintenance operations, ensuring the community is maintained to LMS standards while delivering exceptional service to residents. This role requires strong technical skills, leadership abilities, organization, and a commitment to safety and resident satisfaction.

Essential ResponsibilitiesMaintenance Operations

• Diagnose and perform routine maintenance and repairs in a timely and professional manner.
• Complete resident service requests according to company standards.
• Perform building, grounds, and common area inspections daily.
• Ensure vacant homes are maintained and thermostats are set according to company standards.
• Complete or oversee preventative maintenance programs in accordance with company guidelines.
• Perform effective emergency maintenance services, including after-hours response as required.
• Coordinate daily maintenance priorities with the Community Manager.
• Ensure all work is performed in compliance with company standards, OSHA regulations, health codes, and safety requirements.

Make-Ready & Unit Turnovers

• Pre-inspect homes with notice to vacate.
• Complete make-ready inspections and schedules.
• Coordinate vendors and contractors to ensure timely completion of turns.
• Ensure vacant homes are market-ready and maintained to company standards.

Vendor & Project Management

• Obtain bids and negotiate pricing with vendors and contractors as needed.
• Coordinate work schedules and deliveries with vendors and contractors.
• Oversee contractor performance and ensure work is completed according to contract specifications and company expectations.
• Complete special projects as assigned by the Community Manager and Regional Manager.

Inventory & Compliance

• Order parts and supplies while maintaining appropriate inventory levels.
• Maintain shop organization and inventory systems.
• Ensure proper maintenance of tools and equipment.
• Monitor budgets and obtain approvals as required.
• Maintain accurate maintenance records and documentation.
• Ensure all required inspections, permits, and certifications remain current, including but not limited to fire, pool, backflow, and other regulatory requirements.

Customer Service

• Promote positive relationships with residents, vendors, co-workers, and company staff.
• Deliver exceptional customer service and professionalism in every interaction.
• Demonstrate LMS's commitment to creating a positive resident experience.

QualificationsRequired

• EPA Certification
• CPO Certification
• Valid Driver's License
• Reliable vehicle for transporting tools and equipment to job sites
• Proof of automobile liability insurance
• Ability to be bonded

Physical Requirements

• Ability to lift up to 100 pounds for appliance installation and removal.
• Ability to operate hand tools and maintenance equipment.
• Ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs and ladders, and reach overhead.
• Ability to travel between job sites as necessary.
• Ability to work in varying weather conditions, including heat and cold.

Preferred Experience

• Prior multifamily, build-to-rent, residential, or property maintenance experience.
• Experience supervising vendors and contractors.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Why Join LMS?

LMS is a vertically integrated real estate firm specializing in acquisition, development, construction, and property management throughout the Southeast.

With more than 20 years of experience, LMS currently manages over $1.5 billion in assets and has more than $150 million in active construction and development projects.

Our mission is simple: Create Community and Create Value.

We achieve this by leveraging innovation, integrity, and collaboration to create exceptional experiences for our residents, meaningful opportunities for our employees, and long-term value for our partners and investors.

If you're looking for an opportunity to join a growing company and make a meaningful impact, we'd love to hear from you.

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