Customer Service Representative

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities of the Customer Service Representative include, but are not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling order to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications of the Customer Service Representative include, but are not limited to:

• Industrial products knowledge and mechanical aptitude a plus
• Safety product knowledge helpful
• Knowledge of Microsoft office (Excel, Word, Outlook)
• Excellent communication skills
• Should be attentive and pose a high drive to learn new product lines
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required
  

Additional Information:

• Physical Demand: Able to lift 50 lb’s
• Working Conditions: Office Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Monday thru Friday, 8:00 a.m.-5:00 p.m., some overtime as necessary
• Travel: N/A
• Education: High School Diploma or GED required

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Location: USA:AL:Pelham

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V