Advisor

Bessemer - Quick Lane Advisor - Full Time

Long-Lewis of Bessemer is looking for a Quick Lane Advisor to become the vital link between our valued customers and our skilled service technicians.

As a Quick Lane Advisor, you'll play a key role in ensuring a seamless service experiencefrom intake to delivery. If you thrive in a fast-paced environment and take pride in providing honest, helpful guidance to customers, we'd love to meet you.

Key Responsibilities:

• Greet customers promptly and professionally, assessing service needs
• Clearly communicate repair recommendations between technicians and customers
• Prepare accurate repair orders and review service details, costs, and timelines
• Keep customers updated on service status and changes throughout the process
• Promote and explain recommended maintenance and repairs to ensure vehicle safety and performance
• Coordinate with technicians to ensure efficient, on-time service delivery
• Maintain detailed records, follow-up systems, and service documentation
• Address and resolve customer concerns with professionalism and care

Qualifications:

• High school diploma or GED required
• Post-secondary training in automotive or related field preferred
• 1+ year of experience in a dealership or high-volume service environment
• Valid, unrestricted driver's license and clean driving record
• Solid understanding of automotive maintenance and repair procedures
• Strong communication, interpersonal, and organizational skills
• Ability to multitask and perform under pressure in a team-driven environment
• Professional appearance and a positive, customer-first attitude

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Financial: Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

• 1-2 years: Service Advising Experience

Licenses & Certifications

Required

• DRIVER'S LICENSE

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.