IT Support Services Technician

Job Description

Job Description

IT Support Services Technician

“Be the first line of support that keeps our organization connected, productive, and moving forward, we encourage you to apply.”

Department: IT
Position Status: Regular Full-Time
Supervisor Role: No
Closing Date: Open Until Filled

Join Our Mission:
The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future. If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey.

About the Role:
The IT Support Services Technician provides front-line technical support to internal users across the organization. This role is responsible for troubleshooting hardware, software, and connectivity issues, resolving IT incidents, and ensuring reliable day-to-day technology operations. The position reports to the IT Support Services Manager and supports the Tribe’s commitment to service, accountability, and integrity.

This position reflects PCI’s core values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty .

Key Responsibilities:

• Provide first-level technical support for hardware, software, and peripheral issues
• Troubleshoot desktops, laptops, mobile devices, printers, and network connectivity
• Support user accounts, access, and security following IT policies
• Document and track incidents and service requests in the ticketing system
• Install, configure, and maintain end-user software and equipment
• Provide remote and on-site support and deliver excellent customer service
• Assist with onboarding/offboarding, equipment setup, and asset tracking
• Escalate complex issues to higher-tier IT teams as needed

Core Qualifications:

• Associate’s degree in a related field of study with one (1) year of related IT employment experience and/or a combination of related education and IT employment experience equivalent to three (3) years.
• Certifications appropriate for the position preferred.
• Familiarity with ITIL processes and incident management preferred.
• Ability to work odd and irregular hours, as needed
• Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines.
• Must complete the required criminal and character background check.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully

Essential Competencies:

• Strong troubleshooting and problem-solving skills
• Clear, friendly communication with non-technical users
• Attention to detail and accurate documentation
• Commitment to IT security, policies, and procedures
• Ability to prioritize, stay engaged, and work well in a team environment

Total Rewards Package:
We offer a comprehensive and competitive benefits program including:

• Medical, dental, vision, life insurance and voluntary benefits
• Paid time off and paid holidays
• Employee Assistance Programs (EAP)
• 401(k) with employer match
• Performance bonuses and COLA increases

Preference will be given in accordance with Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.

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