Identity and Access Management (IAM) Manager

Title: Identity and Access Management Manager
Location: Montgomery AL
**Remote with quarterly travel onsite to Montgomery AL**

Summary: The Identity and Access Management (IAM) Manager is responsible for overseeing the planning, implementation, operation, and continuous improvement of the organizations IAM program. This role provides both technical leadership and administrative oversight to ensure secure, efficient, and compliant identity lifecycle management across the enterprise. The IAM Manager leads the IAM team, directs IAM system configuration and integration activities, supports identity governance, ensures effective authentication and authorization controls, and partners with Cybersecurity, IT, HRIS, and business leaders to maintain strong identity security practices that support clinical and business operations.
REQUIREMENTS:

• Education / Experience: Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field preferred; equivalent experience considered. Minimum of four (4) years of progressively responsible experience in Identity & Access Management, IT Security, or Enterprise Systems Administration required. Minimum of one (1) year in a leadership, supervisory, or technical team lead role required. Experience in healthcare or other highly regulated environments preferred.
• Experience with identity governance tools, Active Directory / Entra ID, SSO/MFA technologies, and privileged access management required.
• License / Certification required: One or more of the following required: CompTIA Security+, CySA+, CASP+, CCNA, CISSP, CISM, CISA, Microsoft cybersecurity or identity certification, any GIAC certification, or other recognized Information Security certification.
• Microsoft SC-300 or SC-100 certification required (or ability to obtain within 6 months of hire at employer’s expense).
• Additional industry recognized certifications preferred (GIAC, CompTIA, Microsoft, ISACA, INE, ISC², etc.).

Knowledge, Skills, and Abilities:

• Strong understanding of enterprise identity and access management principles, including identity lifecycle, governance workflows, access certification, role engineering, identity analytics, and entitlement management.
• Demonstrated experience administering and architecting modern IAM technologies including Active Directory / Entra ID, MFA, SSO, IGA platforms, directory synchronization, and privileged access management.
• Knowledge of regulatory and security frameworks applicable to healthcare, including HIPAA, HITRUST, NIST, Zero Trust, and security best practices related to identity controls.
• Ability to design, implement, and continually improve IAM processes, standards, and automation to enhance efficiency, reduce risk, and strengthen security posture.
• Proven team management skills, with the ability to motivate and drive performance in a dynamic environment.
• Experience leading technical teams, providing mentorship, prioritizing workload, and supporting performance development.
• Excellent analytical and problem-solving abilities, with a proactive approach to resolving issues and improving service delivery.
• Strong interpersonal and communication skills, with a focus on relationship-building and effective collaboration across diverse groups.
• Strong commitment to providing excellent customer service.
• Experience overseeing IT project activities, including planning, execution, and monitoring.
• Ability to prioritize tasks and manage multiple project activitiess simultaneously.
• Knowledge of cybersecurity best practices and experience implementing security measures on end-user computing devices (workstation, laptops, tablets, peripherals, etc.).
• Strong skills in creating and maintaining detailed documentation for processes, procedures, and troubleshooting guides.
• Ability to work in a fast-paced environment and adapt to changing technologies and business needs.
• Accepts ownership and welcomes responsibility.

Reports to: Director, Information Security

POSITION FUNCTIONS AND DUTIES:

• Leads and manages team members throughout their career lifecycle (hiring, training, mentoring, coaching, discipline, career/succession planning, etc.)
• Leads the development of and promotes the use of standard operating procedures to standardize routine task completion and provide consistent, reliable, and repeatable customer support and general IT operations.
• Promotes and supports departmental Service Level Agreements and Key Performance Indicators, ensuring timely communication and the prompt resolution of incidents and service requests.
• Promotes teamwork and open collaboration among team members and across IT teams.
• Works with other IT leaders to develop policies, procedures, and best practices aimed at operational efficiency and continuous improvement.
• Works with the Cybersecurity team to implement recommended processes, solutions, and safeguards to protect the the organization's network and information.
• Maintains productive and supportive relationships with customers, employees, peers, and other business stakeholders.
• Maintains appropriate discretion regarding confidential, employee, or legal matters.
• Organizes work and manages staff to provide timely and effective results and cultivates a customer service driven team.
• Prioritizes demands effectively (time, projects, resources, etc.)
• Contributes to IT budget development and management, ensuring optimal resource allocation.
• Prepares for failures by developing and maintaining backup and business continuity plans for assigned areas.
• Requires local travel between the organization's locations as well as occasional travel to remote meetings, conferences, and events.
• Requires occasional after-hours work on weekends, holidays, and overnights.
• Requires participation in a scheduled on-call rotation.
• Provides direct supervision, guidance, coaching, workload management, and performance support for IAM Administrator team members.
• Develops training, cross-training, and knowledge-sharing efforts to build team skillsets and operational resilience.
• Creates and maintains documentation including architecture diagrams, operational procedures, knowledge articles, and technical reference materials.
• Develops and monitors IAM performance metrics, dashboards, and reporting related to provisioning accuracy, timeliness, compliance, and system health.
• Communicates clearly with leadership, stakeholders, and end users regarding IAM initiatives, policies, expectations, and program updates.