Shipping & Receiving Coordinator
- Responsible for ensuring timely receipt of all incoming merchandise, supplies and equipment.
- Verify and feel for each shipment intended for Pelham Grading production. Perform pricing verification for Third Party memos.
- Verify & confirm contents of shipments from Laurelton Grading Labs in preparation for incoming transfer.
- Distribute and/or deliver all non-production packages to the appropriate individual(s)/ department(s).
- Responsible for the timely shipment of internal & external outbound shipments of merchandise, supplies and equipment.
- Verify all shipping documentation is in accordance with Courier, International Customs and Tiffany & Co. policies and procedures.
- Monitor In-transit report and coordinate with business partners to process aging receipt of shipments. Escalate to management when necessary.
- Conduct monthly audits of all outbound shipments from all carriers to identify and investigate any discrepancies between expected and actual delivery status, including lost, delayed, and misdelivered shipments.
- As requested, resolve and answer all inquiries or discrepancies regarding shipments.
- Ensure incoming & outgoing paperwork according to compliance requirements to include the following statements where applicable:
- Kimberley Statement
- Synthetic Statement
- VAT Tax Statement (Belgium)
- Tiffany Source Warranty Statements
- Maintain all shipment inbound and outbound internal log sheets in accordance with Audit requirements & established TCO procedures
- Document all shipment records. Maintain records and filing system in accordance with the Record Retention Policy.
- Manage and maintain all shipping supplies. As needed, coordinate with appropriate parties for order placement.
- Review SOP documentation to ensure they are accurately updated to reflect ongoing process enhancements. Create work instructions as needed.
- Lead training sessions with supporting members of the team.
- Support continuous improvement initiatives through the identification of process improvements and communicate suggestions to management.
- As requested, assist with various projects and tasks associated with Diamond Division initiatives.
- Associates degree or relevant experience
- Strong verbal and written English communication skills
- Individual must have a strong orientation to customer service and/or related work experience
- Excellent attention to detail
- Ability to work with limited supervision in a high volume, fast-paced atmosphere
- Willing to work overtime as needed
- Proficiency in MS Office - Excel/Word/Outlook/PowerPoint
- Experience handling sensitive and proprietary information, adherence to policies & procedures including but not limited to: safety; confidentiality; security
- Must be flexible and willing to change responsibilities within the Department
- Experience creating work instructions and providing training to others
- Bachelors Degree
- Knowledge of Tiffany & Co. business processes, specifically diamonds
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