Commercial Account Manager

Job Description

Job Description

Description:

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER!

Dunn’s HVAC, Plumbing & Electrical - Pelham, a Southern Home Services Company, is looking for a dynamic- Commercial Account Manager to join a thriving business that believes in work life balance and cares about YOU!

About this role:

We are seeking a motivated and results-driven Commercial Account Manager to join our team. In this role, you will be responsible for driving business growth by selling HVAC, electrical, and plumbing services to commercial customers. Your primary goal will be to establish and maintain strong relationships with key decision-makers, identify new business opportunities, and expand our customer base. This is a sales-focused role with no direct reports, offering the opportunity to make a significant impact on the company’s growth and success.

In this role, you will be responsible for:

• Business Development: Identify and pursue new business opportunities in the commercial sector, targeting potential clients in need of HVAC, electrical, and plumbing services.
• Customer Relationship Management: Build and maintain strong, long-term relationships with existing and new commercial clients, ensuring their needs are met and fostering repeat business.
• Sales Presentations & Proposals: Conduct meetings with potential clients, present tailored service solutions, and prepare detailed proposals to win new contracts.
• Market Analysis & Strategy: Analyze market trends and competitor activities to develop effective strategies for acquiring new clients and expanding service offerings.
• Account Management: Manage and grow an assigned portfolio of commercial accounts, ensuring satisfaction and addressing any service or performance issues as they arise.
• Collaboration with Internal Teams: Work closely with operations and service teams to ensure smooth service delivery, accurate quotes, and the successful implementation of service contracts.
• Sales Reporting & Forecasting: Track sales performance, provide regular updates on progress, and forecast future sales opportunities to leadership.
• Customer Retention: Proactively address client concerns, provide exceptional customer service, and offer solutions to improve client satisfaction and retention.
• Additional duties as assigned.

Required Qualifications:

• 3+ years of experience in commercial sales, ideally in HVAC, electrical, plumbing, or a related field.
• Proven track record of success in business development and account management within a B2B environment.
• Strong knowledge of HVAC, electrical, and plumbing services and solutions is preferred but not required.
• Exceptional communication and negotiation skills, with the ability to engage with C-level executives and key decision-makers.
• Ability to build and maintain long-lasting customer relationships.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and prioritize effectively.
• Self-motivated with a results-oriented approach to achieving sales targets.
• Proficiency in CRM systems, Microsoft Office Suite, and sales tools.
• Ability to work independently while collaborating with internal teams to meet customer needs.
• Bachelor's degree in Business, Sales, Marketing, or a related field is preferred but not required.

The physical requirements of this job include:

• Perform work while sitting and/or standing at an individual workstation or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Growth Opportunities
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is an Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace . We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.