Hotel Night Auditor
- Greet guests warmly and professionally upon arrival
- Check guests in and out efficiently while following hotel procedures
- Manage room reservations, cancellations, and modifications
- Answer phone calls, emails, and in-person inquiries
- Process payments, prepare invoices, and handle cash and credit transactions
- Provide information about hotel services, amenities, and local attractions
- Address guest complaints or concerns promptly and courteously
- Coordinate with nighttime housekeeping and maintenance to ensure guest's comfort
- Maintain accurate guest records and update reservation systems
- Follow security, safety, and confidentiality policies
- Audit and balance reports from the day shifts
- Balance cash drawers and record receipts
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