Quality Manager

Req ID: 349930

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality Manager to join our team in Montgomery, Alabama (US-AL), United States (US).

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a PMO Quality Manager to join our team in Montgomery, Alabama (US-AL), United States (US).

The PMO Quality Manager supports a Medicaid Modernization Program in Montgomery Alabama. This individual will report to the PMO manager as part of the core PMO team which is responsible for all project management processes including status reporting, scheduling, risk and issue management, quality management & audits, deliverables management, communications and SharePoint. The PMO supports and standardizes the work of NTT DATA and module vendor project managers. The PMO Quality Manager works directly with the staff, supporting them in the day-to-day progress & tracking PMO activities including risk and issue oversight. In addition, he/she will lead quality efforts within the PMO to keep operations aligned with the expectations stated in the quality plan. Furthermore, the PMO Quality Manager will conduct quarterly project audits in accordance with the audit plan and will report on the progress/results.

Duties include:

Leading project management activities internal to the PMO. This includes managing program risks and issues. Track, monitor, and follow-up on client requests and internal tasks to ensure they’re completed on time.

Lead the quality initiatives for the PMO in accordance with the quality management plan.

Oversee project audits of the module vendors implementing systems for the State Agency

Manage internal projects for the PMO team focused on new services and changes in processes and tools

Lead status and quality meetings and follow up as required.

Ensuring applicable PMO standards are used to complete project tasks

Expected to undertake any additional duties as they are assigned by their manager

Minimum Qualifications

6+ years managing IT Projects. Minimum 6 years managing multiple concurrent IT projects

6+ years of experience managing implementation and operations of Medicaid or Major Health Care Payer projects.

(Medicaid experience preferred)

6+ years managing Quality / continuous Improvement Programs

3+ years managing risks and issues in an IT project setting

3+ years managing quality initiatives within a fast-paced, IT setting

3+ year conducting and reporting on audits for compliance

3+ years of experience managing or working with multi-contractor projects, or similar complex integration efforts.

Must be proficient in Microsoft Office products and Microsoft Project

Must be on client site at as requested by the client (less than 10%)

PMP certification

Additional Qualifications

Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success

Ability to work independently and manage work to a defined schedule

Capable of conducting meetings and making presentations

Strong analytical and critical thinking skills

Excellent written and verbal communication, problem-solving and customer service skills

Experience on an MMIS or insurance exchange project a plus

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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