Veterinary Receptionist / Client Service Representative

Job Description

Job Description

MAC Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $13-16 per hour, for each hour worked
• This is a flexible, full-time position, availability Availability is needed Monday–Friday , with 2 Saturdays per month required . Outside of Saturdays, scheduling is flexible and generally consists of 3 full days and 2 half days per week .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially [insert software], preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose MAC Animal Hospital?

Located in Calera, Alabama , MAC Animal Hospital is a trusted 5-doctor, full-service walk-in practice that has proudly served the community for over 15 years. We provide compassionate, high-quality care for pets through every stage of life, offering services such as wellness and sick visits, surgery, dental care, diagnostics, and in-house laboratory services in a modern, well-equipped facility.

What truly sets us apart is our team. We are a close-knit, supportive group that values collaboration, kindness, and a positive work environment. Every day brings something new, and we face it together with teamwork, respect, and a shared commitment to excellent patient care.

We place a strong emphasis on mentorship and professional growth , supporting team members at every stage of their career. If you’re looking for a welcoming practice where you can grow, contribute, and feel truly valued, we’d love to meet you.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.