Director of MSP Operations

Job Description

Job Description

Salary*:

$115,000+ per year

*Dependent upon qualifications

This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

• Excellent health/dental benefits from BCBS
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Summary:

The Director of Guardian is responsible for the oversight of the day-to-day activities of Summit 7's Guardian program to include service desk operations, engineering, and NOC operations. This role is a critical component of ensuring a successful offering of the Guardian services to include team productivity, gross/net profit, staffing, utilization hours, and department expenses. This person will also be able to identify and drive processes and standardization within the organization while also effectively leading teams of diverse technical capabilities to meet assigned objectives and goals.

Essential Functions:

• Oversee and lead the managed services offerings of the Guardian programs at Summit 7
• Maintain quality service by establishing and enforcing organizational processes, procedures, and standards
• Indirectly supervise, manage, and mentor tier 1, 2, and 3 level staff (e.g. Helpdesk, dispatch, NOC, etc.) balancing staffing, workloads, and future growth
• Provide updates to managers, supervisors, and executive leaders to seek cooperation and resolve problems
• Provide guidance to team members on developing their personal technical skills and on the implementation and management of technical solutions
• Review team objectives for competence and consistency to ensure alignment with corporate objectives
• Develop evaluation criteria that will serve to measure the progress and effectiveness of team operations

• Provide technical guidance to team members performing complex design, development, and implementations and/or other specific projects or tasks on scheduled timelines
• Ensuring strict adherence to maintenance windows, Systems Change Management, Release Management, QA/Testing and Disaster Recovery protocols
• Ongoing ownership of all managed services including the ticketing and escalation systems/processes, ensuring tickets are managed and worked through with appropriate teams
• Meet with customers, department heads, managers, supervisors, vendors, and others, to seek cooperation and resolve problems. Manage team output against customer experience by monitoring survey results.

Requirements

• 5+ years of Information Security experience in cloud-based environments (Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) in both private and public (AWS, Azure) environments)
• Security+ CE
• Experience with GCC High and Azure Government
• Expert knowledge in CMMC, DFARS, NIST 800-171, and NIST 800-53
• Superior communication skills
• Experience with the following: Azure Firewall, Azure Sentinel, Duo, Intune, Exchange Online, SharePoint Online, OneDrive for Business, network devices and access points.
• Familiarity with various programming/scripting languages
• Familiarity with web programming and infrastructure
• All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.

Optional/Desired

• Azure Gov Cloud and Office 365 GCC/GCCH experience.
• A degree in Computer Science or Relevant Field.
• CISSP certification
• Reverse engineering experience
• Demonstrated rapid tool development & automation experience

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.