NL-25-091 Army Metering Program Field Service Representative
- Provide customer support and work with the project engineers, other system engineers, and end-users, to assist in developing cost-effective methods for an efficient Utility Controls design and system solution.
- Work with essential/key team members to understand their systems requirements to ensure the correct IP infrastructure, points list, critical alarms, and scaling set points are integrated as designed.
- Properly address TCP/IP networks and RS-485 communications across multiple protocols including BACnet, Lon, Modbus, and others.
- Follow QA procedures to ensure quality control performed by others is properly implemented throughout projects.
- Write detailed daily reports pertaining to jobsite milestones.
- Perform inspections and testing of Utility Control Systems to ensure proper functionality.
- Coordinate project work internally within the department and externally with other departments to ensure all projects are completed on time.
- Provide on-site system assistance on a commercial or military system.
- Provide technical assistance with regard to daily operations, system upgrades, and preventative maintenance of military systems.
- Resolve operational and technical deficiencies within the system.
- Monitor daily system operations to ensure system performance and data requirements meet specifications.
- Identify, order, receive, and track parts.
- Update, refine, maintain, and deliver training material.
- May serve as a technical liaison between corporate departments, government customer, vendors, and others.
- May provide leadership to lower-level employees.
- Additional duties may be assigned based on customer or contractual requirements
- High school diploma or equivalent.
- Eight years of related work experience required.
- Ability to obtain/maintain SECRET Security Clearance; US Citizenship required.
- Ability to clearly present and communicate technical approaches and findings.
- Ability to travel to CONUS and/or OCONUS customer sites.
- Strong written and oral communication skills, detail oriented, strong organizational skills.
- Proven ability to multi-task and prioritize responsibilities.
- Excellent attention to details and diligent adherence to deadlines and deliverables.
- Experience with MS Office, Excel, Word, Visio, and PowerPoint.
- Ability to troubleshoot and resolve onsite issues.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
- Knowledge/understanding of Utility Control Systems.
- Understanding of electrical and mechanical schematic diagrams, control diagrams, prints, building operations, and electrical theory.
- Knowledge of ICS, SCADA, BMS, PLC and Metering systems and how they operate.
- Bachelor’s degree or higher in a related field preferred.
- Field service experience, preferably with the following programs/software: Metasys, Niagara, Rockwell Factory Talk; Tridium; Schneider Electric: Powerlogic/Struxureware; Siemens: Apogee; Ignition: Inductive Automation; Eaton Networks; Field Servers; Jace Controllers; Bacnet.
- Ability to integrate Sensors and peripheral devices.
- Ability to program Points and Tags in the HMI.
- Ability to update firm ware on devices.
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