Customer Service Representative

it's what's inside that counts

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There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• $500 Annual Company-paid Lifestyle Benefit
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

• Attend sales meetings, training and activities; to include performing additional duties as needed
• Communicate, collaborate and interact with team members from supply chain, outside sales and management
• Consult directly with sales and customers to ensure adequate communication and information is conveyed
• Issue sales orders for customer purchase orders.
• Process all customer transactions accurately and timely including sales orders, inquiries, quotes or returns
• Provide technical support to Sales and directly to customers with inquiries and customer complaints
• Support the sales team in managing existing accounts and building strong relationships with new customers
• Support the Sales Team in research, data collection and analysis
• Telephone and face to face contact with customers providing recommendations, price/job quoting, and entering sales orders
• Work in close-knit team environment with other Sales Specialists to drive both individual and team performance.

What You'll Need

• 1 or more years of sales experience required; with previous knowledge in Construction industry a plus
• 1 year of experience in a Customer Service role preferred
• Ability to demonstrate strong organizational and communication skills, utilize company resources and deliver exceptional customer service (internal & external)
• Basic computer skills such as familiarity with Microsoft Office (Word, Excel, PowerPoint) required

Your Education

• 4-Year College Degree preferred

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

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