Medical Biller

Job Description

Job Description

Job Summary

We are seeking a Medical Biller to join our team! As a Medical Biller, you will be working closely with patients to answer questions related to billing, processing all forms needed for insurance billing purposes, and collecting necessary documentation from patients. You will also assist other Medical Billers with follow-up inquiries to patients, communicate with physicians to obtain records, and accurately record patient information. The ideal candidate has excellent attention to detail, strong customer service skills, and is comfortable spending much of the day on the phone.

Responsibilities

• · Welcomes patients in a friendly and professional manner.
  · Answers patient questions regarding their bill in the office and over the phone.
  · Runs patient balance report weekly.
  · Contacts patients regarding their outstanding balances to collect.
  · Offer payment plans to patients with high balances to collect to help the patient not go to the collection’s agency.
  · Add bankruptcy information to the patient's account and update it as we get more information.
  · Assist with various paperwork and/or miscellaneous tasks.
  · Audits patient accounts, assess accuracy and collectability of accounts receivable balances, and initiate appropriate collection actions.
  · Processes patient payments received in the mail (credit card payments and checks).
  · Send out final notices to patients for unpaid balances for both Tuscaloosa ENT & Alabama Fyzical accounts.
  · Transfer balances to the collection agency for non-paid balances after 4 straight months.
  · Respond to collection agency emails regarding patient disputes and requested information.
  · Send updates to the collection agency when patients make payments on their collection balance.
  · Review payment plan accounts to ensure we are receiving payments.
  · Reviews the unallocated accounts to allocate payments correctly on the patients’ accounts.
  · Posts Medicaid remittance and works the denials.
  · Work on Letter of Protection (LOP) accounts.
  · Works denials on aging report.
  · Communicates with other departments regarding patients as needed.
  · Accepts ownership and accountability for successful completion of assigned functions and achievements of goals.
  · Communicates with Manager & Practice Administrator of issues/concerns that arise in payments.

Qualifications

• · High school education or GED equivalent.
  · Minimum two years of medical office experience.
  · Minimum two years of experience in medical billing.
  · Strong organizational skills including the ability to prioritize and manage multiple tasks in a dynamic environment.
  · Strong analytical skills: ability to quickly identify problems and find effective solutions.
  · Ability to make independent decisions.
  · Ability to understand and interpret financial data.
  · Working knowledge of contracted insurance plans.
  · Knowledge of various insurance plans/payers (HMO, PPO, Medicare, Medicaid) is required.
  · Good verbal and written communication skills.
  · Good telephone communication skills.
  · Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software.
  · Excellent customer service is required.
  · Ability to maintain confidentiality and thorough knowledge of HIPPA policies and procedures.
  · Ability to establish and maintain effective relationships with staff, patients, and families.
  · Willingness to take responsibility for actions, act positively upon feedback from others.
  · Must be dependable and able to work with minimal supervision.