DME Patient Account Rep

Job Summary:

The Patient Intake Advocate works within the Patient Intake Business Unit and is the key individual responsible for receiving and submitting orders, while ensuring they follow all applicable accreditation, compliance/regulatory processes, policy, and Payor guidelines. This includes a completion of the appropriate

patient file within database systems, review of medical documentation, procuring payment information, and obtaining patient supplied documents.

Responsibilities (Specific tasks, duties, essential functions of the job)

· Professionally handle high volume of incoming/outgoing calls for rental orders and insurance referrals from internal and external sources to gather information for the patient onboarding process.

• Responsible for validating information gathered by Customer Development Representative and communicating or resolving any deficits to include but not limited to: patient demographics, insurance information, verification of benefits, and validation that patient meets patient onboarding guidelines

· Have a basic understanding of payor specific guidelines in order to facilitate the patient onboarding of profitable new rental patients

· Responsible for obtaining patient paperwork packet and auto-pay information for future process, as applicable, following all regulations and guidelines.

Additional Skills & Qualifications

• Excellent verbal and written communication skills required.

• Must possess good time management skills, with the ability to prioritize and multi-task.

• Must be detail-oriented and analytical to ensure documentation is being assessed properly.

• Experience with CRM platforms, preferably Salesforce, Oracle, and/or Brightree preferred.

• Work experience or knowledge of the healthcare industry, preferably specific to Medicare or prescription guidelines.

• MUST HAVE ++Minimum of 3 years of experience reviewing documentation for Medicare Oxygen/DME Billing

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Huntsville, AL.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Huntsville,AL.

This position is anticipated to close on Feb 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.