Specialty Services Scheduler

Specialty Services Scheduler

JOB-10045059

Anticipated Start Date

October 6, 2025

Location

Mentor, OH

Type of Employment

Contract Hire

Employer Info

As a global leader in the healthcare space providing products and services that emphasize infection prevention and support patient care, our employees have a direct impact and are committed to creating a healthier and safer environment for everyone.

Job Summary

T he Specialty Services Scheduler (SSS) plays a crucial role in coordinating schedules for Specialty Service Technicians to ensure that customers receive top-notch service. This position focuses on managing technician availability, prioritizing service calls, and addressing customer scheduling needs in a dynamic environment. The SSS is responsible for maintaining smooth communication with customers, troubleshooting service issues, and adapting to changing priorities, all while ensuring high customer satisfaction.

Job Description

• Handle time-sensitive service requests, ensuring that both contractual obligations and one-time service requests are met efficiently.
• Work with technicians to determine their availability and align with customer needs, ensuring optimal scheduling.
  
• Communicate directly with customers to address concerns, reschedule appointments, or resolve emergencies related to service calls.
  
• Ensure that all schedules, communications, and service details are accurately recorded in internal systems.
  
• Use mapping software to create efficient technician routes, minimizing downtime and travel time.
  
• Handle incoming and outgoing calls, ensuring timely responses and effective issue resolution.
  
• Generate and maintain reports using internal service databases and ensure data integrity.
  
• Be flexible and responsive to schedule changes and shifting customer needs, ensuring that operations run smoothly.
  
• Assist in troubleshooting issues and find the most cost-effective scheduling solutions.
  
• Collaborate effectively with team members while also managing responsibilities independently.

Skills Required

• Minimum of 1 year of customer service experience in a professional setting.
• Proficient in Microsoft Office Suite (Excel, Outlook, SharePoint) and Google Maps.
  
• Strong communication and organizational skills, with an ability to manage multiple priorities.
  
• Ability to analyze and interpret data to make informed decisions.
  
• Comfortable with managing both inbound and outbound calls.

Education

• High school diploma or GED required.

Pay Rate

• $21 per hour

Additional Requirements

• Experience in scheduling or working with multiple systems at once is preferred
• Experience with CRM systems or other service management platforms is preferred
• Shift: Monday - Friday 8am - 5pm

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.