IT Tech I

ATS – AL, Inc is hiring. We offer a broad range of IT services; however, this is not your “typical” IT Tech position. Your day can range from reinstalling a PC Operating System to drilling holes and running CAT6 and fiber through entire buildings to installing racks, nodes, terminating patch panels and configuring VLANs. Please be ready to learn fast for fascinating new areas of I.T. you will come across that you may not be familiar with. ATS – AL, Inc. offers a fantastic benefits package and competitive salaries.

Required skills:

• 2+ years of experience with PCs, printers, laptops and some server experience.
• Excellent communication skills both verbally and written.
• Advanced knowledge of Windows 10 operating systems.
• Working knowledge and troubleshooting of standard desktop applications.
• Knowledge of Cat 5e or higher cabling and troubleshooting.
• Minimum knowledge of switch/router management, with aptitude to expand knowledge.
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Ability and desire to learn new skills quickly.

Essential Duties and Responsibilities:

• Respond to requests from end users.
• Troubleshoot system issues and failures.
• Keep systems patched with up-to-date drivers, firmware, etc.
• Monitor networks and security to ensure stability.
• Deliver and install new PCs – transfer data and applications.
• Proactively identify areas of improvement and help streamline operations.
• Share knowledge with other team members
• Learn new skills

Required experience:

• Set up and configure PC workstations on Windows 10 and peripheral equipment (printers, scanners, etc.).
• Confidently troubleshoot software, hardware, and network related issues on Windows 10 based PCs.
• Research problem issues using a myriad of technical resources (previous tickets, Internet, etc.).
• Understand PC networking concepts, software, and hardware routinely used in an enterprise setting.
• Effectively communicate with co-workers, managers, and customers on technical related issues using proper grammar.

Competencies:

• Customer Service Skills
• Time Management Skills
• Initiative
• Flexibility
• Organized
• Self-motivated
• Disciplined
• Excellent verbal and written communication skills