General Manager
- Creates a great energy in the restaurant and sets the team up for success
- Empowers the team through Yes I Can
- Communicates effectively and engages the team in regular huddles
- Coaches and motivates the Shift Leaders, Assistant Managers and the team
- Recruits and develops top grade talent
- Demonstrates commitment to goals and inspires others to deliver excellent performance
- Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
- Serves those they lead through behaviors, actions and decisions
- Serves as a role model to create WOW guest experiences
- Sets clear expectations and creates a welcoming work environment
- Takes actions to solve and celebrates guest feedback
- Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
- Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events
- Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
- Champions and implements company-wide promotions, product launches and product samplings
- Ensures the team executes and measures the impact of local promotions
- Responsible for developing and maintaining Krystal 9 operating systems
- Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be met
- Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
- Reviews inventory efficiencies to create product (truck) orders
- Reviews inventory and evaluates food costs
- Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
- Creates, communicates, implements and follows up on operations and financial action plans.
- Analyzes sales and labor results throughout and after each shift
- Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
- Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
- Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational
- Excellent people leadership and guest service skills required
- Ability to work in a fast paced environment
- Ability to communicate effectively with guests, team members and Above Restaurant Leaders
- Ability to resolves issues in compliance with Krystal standards
- Available to work all shifts, weekends and holidays
- Must have high school diploma or equivalent
- Minimum of 3 years management experience
- Must be able to lift up to 50 pounds of force frequently to move objects
- Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
- Consistently handles product preparation
- Ability to kneel and follow proper lifting procedures
- Consistently lifts for product preparation, stocking and inventory
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