Front Counter Assistant
Job Description
Job Description
Job Title: Front Counter Assistant
Location: Apex Vehicle Services
Employment Type: Full Time
Salary: $12.00-$15.00/HR
About the Role
We are currently seeking a reliable, customer-focused Front Counter Assistant to join our team. This position is vital to ensuring a smooth front-of-house operation, including handling customer interactions, coordinating service processes, and supporting the team with day-to-day administrative tasks.
Key Responsibilities:
- Greet and assist walk-in customers with professionalism and courtesy
- Answer incoming phone calls and direct inquiries appropriately
- Check customers in and out for appointments, repairs, or service needs
- Provide excellent customer service both in person and over the phone
- Receive deliveries and verify incoming parts or products
- Create accurate invoices for clients using the company’s established process
- Assist in processing part orders and returns
- Help coordinate and dispatch repairs or parts under the direction of the manager
- Maintain a clean, organized, and professional front counter area
What We’re Looking For:
- Previous experience in a front-desk, retail, or customer service role preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills and comfort with invoicing systems (training provided)
- A team player who’s willing to pitch in and support the team as needed
- Dependable, punctual, and proactive
Why Join Us?
- Supportive and team-oriented work environment
- Opportunities for training and growth
- Be part of a company that values integrity, efficiency, and great customer service
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