Venue Representative - Birmingham
- Event Setup & Breakdown: Set up and take down signage, check-in tables, and merchandise displays. Ensure all devices are fully charged and ready to use.
- Guest Experience: Greet and check in guests, answer questions, and ensure a smooth, welcoming experience from entry to exit.
- Merchandise Management: Facilitate merchandise sales, track inventory, report issues, and request additional assets or stock as needed.
- Event Oversight: Monitor event flow, troubleshoot issues in real time, and maintain a professional, solutions-oriented approach.
- Communication & Reporting: Stay in active contact with the Venue Operations team and venue staff, sharing updates, concerns, and feedback to improve guest experience.
- A strong communicator who confidently engages with guests and venue staff
- Tech-savvy, comfortable using iPhones, mobile apps, and WhatsApp
- Reliable, punctual, and detail-oriented, with excellent judgment
- A proactive problem solver who remains calm under pressure
- A team player with leadership skills, able to direct on-site venue staff as needed
- Saturdays | 4:00 PM – 9:15 PM
- Initial Scheduled Dates:
- Additional dates will be assigned based on ticket sales and venue scheduling.
- Minimum 2 years of experience in customer service or event operations (hospitality, retail, or similar preferred)
- Strong verbal communication and interpersonal skills
- Proven ability to take initiative and work independently
- Comfortable working in a fast-paced, high-energy environment
- Reliable transportation to and from the venue
- Guest Satisfaction: Audiences consistently report positive experiences and smooth check-ins.
- Operational Accuracy: Setup, check-in, and breakdown follow all company procedures, with no missed steps.
- Communication Quality: Timely, clear updates are shared with the Venue Operations team before, during, and after events.
- Merchandise Management: Inventory is tracked accurately and sales are reported promptly.
- Reliability: You arrive on time, fully prepared, and consistently ready to represent the WORLDS brand with professionalism.
- Problem Solving: On-site challenges are handled calmly, with quick and effective resolutions.
- Respect and consideration for other team members and our audience
- Ethics — while we push the boundaries of technology, we always act with honesty and integrity
- A collaborative outlook and attitude
- Ownership of mistakes, and the ability to turn them into learning opportunities — we don’t do guilt
- Open, honest communication
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