Security Operations Supervisor

Job Description

Become a Security Operations Supervisor at GardaWorld!

As an Operations Supervisor, you will oversee the daily operations of a security site, ensuring the safety and security of the premises. You'll manage security personnel, coordinate with clients, handle incidents, and maintain compliance with security protocols. Your role includes scheduling staff, conducting site inspections, and addressing any issues promptly.

What’s in it for You

• Competitive Salary: $62,483.20 / year

• Work Site Location: Hunstville, AL

• Set Schedule:
  Friday 1400-2230
  Saturday & Sunday 0600-1830
  Monday & Tuesday 1400-2230
  This position may require long hours and weekend work.

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld

• Travel: Travel expectations vary by branch, with daily visits to client sites within the market.

Your Responsibilities

• You're responsible to over see the site's schedule, payroll, attendance, Guard performance, and vehicle maintenance.

• You coach, counsel, and issue corrective action as needed.

• You work with and communicate directly with the Site Client and Client Service Manager to ensure operational satisfaction.

• You provide training to new and current guards on monthly training and new protocols set by the client.

• You ensure guards are clocking in/out accurately.

• Management role requires strong technology skills, written skills, front desk duties, checking in vendors and contractors. Driving position.

• Excellent customer service is always your top priority.

• You observe, survey the area and provide reporting on activity at your assigned location.

• You provide rapid response in critical situations.

• You’re good with reading and writing detailed reports.

• You know when and how to enforce customer procedures, regulations and standards.

• Perform other duties as assigned.

• Add responsibilities as needed

Your Qualifications:

• Authorized to work in the United States

• You have a high school education or equivalent (GED)

• 2-4 years prior experience working in a Supervisory Role.

• 2-4 years hands on experience with Windows 10, MS Word, Excel, Email, typing etc.

• WinTeam, Kronos, or other scheduling/payroll experience

• You’re able to ace (and pass) an extensive screening process.

• Prior Security, Military, Law Enforcement experience is preferred.

• You have a state security license

• You have CPR/AED/First Aid Certification 

• Able to pass an extensive screening process

• Add additional qualifications as needed/required.

Your Skills and Competencies:

Competencies:

• Hands-on Approach

• Business Acumen

• Problem Solving

• Communication

• Consultation

• Cultural Awareness

• Leadership & Navigation

• Relationship Management

• Ethical Practice

• Resilience

Ideal Skills, Characteristics, & Experiences:

• Results and people-oriented, balancing business considerations

• Process-driven mentality

• Highly organized

• Self-motivated with a high sense of urgency

• Stable, progressive work history

• Excellent communication skills

• Acts with integrity

• Resilient and adaptable

• Competitive spirit

• Ability to develop relationships at all levels

• Willingness to get involved in all aspects of the business

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Qualifications

Education