Administrative Receptionist

Job Description

Job Description

Administrative Receptionist

"Be the first smile our visitors see and the friendly voice they hear—join our team today!"

Department: Tribal Chair/ Tribal Council
Position Status: Regular Full-Time
Supervisor Role: No
Closing Date: Thursday, July 16, 2026 @5:00 p.m.

Join Our Mission:
The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future. If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey.

About the Role:
The Administrative Receptionist is a key line-level position responsible for operating a centralized reception area and a high-volume multi-line telephone system, serving as the primary point of contact for visitors, callers, and general office inquiries while providing routine administrative support to ensure efficient daily operations. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned.

This role plays a strong commitment to understanding and embracing the Poarch Creek Indians Values of Perseverance, Opportunity, Accountability, Respect, Cultural, and Honesty.

Key Responsibilities:

• Serve as the first point of contact for visitors, employees, and the public.
• Answer and direct high-volume, multi-line telephone calls.
• Perform general administrative duties, including data entry, filing, scanning, and correspondence.
• Process and distribute mail, operate the postage machine, and assist with mailroom operations as needed.
• Schedule appointments, maintain office supplies, and keep the reception area organized.
• Provide excellent customer service while maintaining professionalism and confidentiality.
• Perform other duties as assigned.

Core Qualifications:

• High school diploma or equivalent required.
• Four (4) years of employment experience in customer service, front desk, receptionist, or general administrative support roles in a confidential office setting required.
• Experience working in and overseeing a fast-paced reception area with high volume, multi-line telephone system required.
• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.

Essential Competencies:

• Maintain absolute confidentiality and a high level of professionalism.
• Strong customer service skills with experience answering phones, greeting visitors, and providing administrative support.
• Excellent communication, organizational, multitasking, and time management skills.
• Proficient in Microsoft Office and standard office equipment.
• Ability to work independently and collaboratively in a fast-paced, high-volume environment.
• Dependable, detail-oriented, and committed to following policies and procedures.
• Ability to build positive working relationships with staff and the public.

Total Rewards Package:

• We offer a comprehensive and competitive benefits program including:
• Medical, dental, vision, life insurance and voluntary benefits
• Paid time off and paid holidays
• Employee Assistance Programs (EAP)
• 401(k) with employer match
• Performance bonuses and COLA increases

Preference will be given in accordance with Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.

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