Customer Service Representative Utilities

City of Alabaster

Making A Difference In The Community We Serve

$21.45 - $29.69 per hour

Position is responsible for providing excellent customer service for utility customers.

• Demonstrates strong commitment to excellent Customer Service and utilizes company provided Customer Service training daily.
• Verifies and updates customer account information daily to maintain an accurate customer database
• Receives payments from various sources and accurately enters payment into the billing software
• Verifies that receipts match payments received and reconciles cash drawer daily
• Post daily transactions, prepare cash drawer report and bank deposit
• Answers customer questions regarding utility services available, billing cycle dates and deadlines, interruptions in service, high bill amounts, past due amounts, fees, rules, regulations and policies and assist customers with investigating high usage
• Troubleshoots account questions and communicates with customer to accurately resolve issues
• Troubleshoots online submissions and payments
• Enters new accounts and transfers of service into billing software and enters other required information into the billing software
• Receives customer comments and complaints, appropriately notes the customer’s account, provides information and appropriate assistance to resolve concerns and follows-ups to verify resolution to reported concerns
• Prepares service orders and provides appropriate details to assist field personnel with service order completion
• Provides customers with information concerning on-line payments, bank draft and ebills
• Notifies customers of returned checks
• Provides customers billing and payment history as requested
• Discusses billing, payment and usage history
• Provides other computer printouts and reports as required
• Regular & predictable attendance is a required essential function of the position based on department established work schedule.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Training related to computer software including Microsoft Word, Excel, and Outlook
• A minimum of one year of cashiering, customer service, and clerical experience
• Ability to read and write English, with excellent verbal and written communication skills
• Valid driver’s license
• Utility billing software experience preferred

Why Join Our Elite Team?

• Consistent merit step increases and COLA adjustments
• BCBS Insurance : City pays 90%
• Tier 1 pension benefits for Tier 2 employees
• Out-of-Zone waiver for Alabaster City Schools for dependents
• Life and AD&D coverage at no cost; voluntary benefits available
• 13 paid holidays per year plus vacation and sick time
• Supportive leadership and team environment