Area Manager of Hotel Operations

Job Description

Job Description

Position Summary:

Responsible for a group of properties, the Regional Operations Manager is the primary representative of the company in the market and is responsible for all aspects of operations within the market, including; financial performance, property maintenance, safety, staffing, training, guest and employee satisfaction and management of General/Floating Managers and Market Maintenance Technicians. Interaction at all staff levels is required to monitor adherence to corporate policies and procedures, to evaluate quality standards, and to maintain guest satisfaction.

I. Position Responsibilities: Essential

• Understand and demonstrate the ability to train a team within their assigned region/markets to maintain brand specific operating standards on exterior/ interior cleanliness and property up keep.

• Lead a team of GMs, MMTs and Floating GMs to ensure high employee and guest satisfaction scores.

• Interview, hire and train candidates. Responsible for training, development and support of staff in all areas of the operation.

• Ensure high levels of communication are maintained, both with corporate office and all team members.

• Fully understand Quality Assurance expectations and perform a minimum of two QA inspections per quarter.

• Ensure compliance and maintain operational standards in designated region/market.

• Ensure Look Book standards are followed at all properties.

• Post renovation (exteriors, lighting and guestrooms) property is maintained to similar standards.Ensure post renovation pictures are taken and kept in office for staff to have clarity on property upkeep expectations.

• Monitor weekly / monthly staffing and scheduling requirements, while ensuring quality and labor expense goals are achieved.

• Lead by example to ensure excellent guest and employee satisfaction. Live our Mission, Vision and Values.

• Understand and coach managers on guest exit surveys. • Identify and manage repair and maintenance issues.

• Identify capital expenditure needs and make recommendations for improvement. • Assist in the management of capital expenditure budgets and projects.

• Manage safety, security and/or violations of policy within assigned region/market.

• Manage guest concerns.

• Demonstrate the ability to drive performance throughout the market, maximizing Revenue and EBITDA.

• Fully understand financial budgets and actual P&L’s, with the ability to train managers on each line item. Constantly be aware on each property’s performance.

• Assist in preparation of annual budgets.

• Ensure General Managers within assigned region/market follow their Daily Action Plan.

• Monitor competitors for each property and recommend pricing decisions.

• Drive sales through sales calls and other local marketing, while working closely with the sales team.

• Develop and maintain positive relationships will all governmental authorities.

• Ensure Daily Exceptions Report is closely monitored

Travel Demands: Must be able to travel with short notice given. Approximately 50 – 80 % overnight travel required; flying and/or driving to properties located across the US.