Information Technology Support Specialist
Job Description
Job Description
Salary:
We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager. Responsibilities:
- Provide support and assistance to computer system users, addressing their technical needs
- Track all instances of support using IT ticketing and tracking software
- Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes
- Oversee the organization's data and internal information, including maintaining, backing up, and securing databases
- Determine when to update virus protection systems, and facilitate or perform needed updates
Requirements:
- Associate's degree with related coursework preferred; high school diploma or equivalent required
- Valid driver's license
- Minimum of 5 years of experience in Information Technology, with industry certifications
- Excellent verbal and written communication skills
- Proficient in the latest IT systems and management technologies
- Ability to multitask, problem-solve, and organize tasks effectively
- Strong interpersonal skills and a thorough understanding of IT and its practical applications
- Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed
- Mental ability to communicate effectively in English, both verbally and in writing
- Availability to work extended hours or longer workweeks as needed
Preferred Qualifications:
- Bachelor's degree in Computer Science
- 10 years of experience in Information Technology, with industry certifications
Benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Dynamic and supportive work environment
If you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you.
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