Information Technology Support Specialist

Job Description

Job Description

Salary:

We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager. Responsibilities:

• Provide support and assistance to computer system users, addressing their technical needs
• Track all instances of support using IT ticketing and tracking software
• Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes
• Oversee the organization's data and internal information, including maintaining, backing up, and securing databases
• Determine when to update virus protection systems, and facilitate or perform needed updates

Requirements:

• Associate's degree with related coursework preferred; high school diploma or equivalent required
• Valid driver's license
• Minimum of 5 years of experience in Information Technology, with industry certifications
• Excellent verbal and written communication skills
• Proficient in the latest IT systems and management technologies
• Ability to multitask, problem-solve, and organize tasks effectively
• Strong interpersonal skills and a thorough understanding of IT and its practical applications
• Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed
• Mental ability to communicate effectively in English, both verbally and in writing
• Availability to work extended hours or longer workweeks as needed

Preferred Qualifications:

• Bachelor's degree in Computer Science
• 10 years of experience in Information Technology, with industry certifications

Benefits:

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Dynamic and supportive work environment

If you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you.